Regina R. Ashland
LaFargeville,NY
Summary
Detail-oriented Billing Clerk with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
16
16
years of professional experience
Work History
Billing Clerk
Center for Sight
10.2020 - Current
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Monitored outstanding invoices and performed collections duties.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Processed customer invoices, credit memos and payments within established timelines.
- Maintained detailed records of customer payments and billing adjustments.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
- Generated daily, weekly and monthly reports for billing department.
- Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
- Entered and maintained billing information in company internal databases for accessibility.
- Assisted in transitioning to new billing system, ensuring seamless changeover with minimal disruptions.
- Facilitated smooth audit processes by organizing and maintaining comprehensive billing records.
- Supported accounts receivable by reconciling billing discrepancies, enhancing financial accuracy.
- Contributed to policy updates by providing insights into billing challenges and opportunities for improvement.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Concierge
1000 Island Harbor Hotel
07.2017 - Current
- I work mostly as concierge but will also fill in at front desk, housekeeper and dining room
- As concierge I am available to guest for information about the area along with what there is for activities and places to see
- I also help with any special arrangements they would need for their stay such as flowers, balloons, chocolate strawberries, wine, fishing charters, wine & cheese cruise and site seeing trips
- Being concierge I do a lot of public relations with guest and other businesses
Cashier Cook Float
Log Mills Market
07.2015 - 06.2017
- There are basically three positions in the store
- As cashier you are responsible for stocking and cleaning the front of the store along with running register
- As cook you are responsible for doing all fast hot foods, taking care of coffee station, and doing soft ice cream
- When you work as float you are responsible for presentation of the floor, stocking produce, deli slicing, stocking, counting of petty case, and closing of store
Patient Access Clerk
River Hospital
12.2013 - 07.2015
- I started working in the Family Health Clinic and then transferred over to the hospital for registration in the ER as of April 2013
- I am basically front person of the hospital
- We do all registration for labs, radiology, physical therapy, ambulatory surgery, urgent care clinic and emergency room
- Along with basic registration I handle co-payments and end of shift cash out, insurance verifications, processing of anesthesia accounts for billing, scanning of medical records, switchboard operation, incoming/outgoing mail and faxes, filing of requisitions and various other clerical duties
Receptionist
Family Practice Associates
08.2013 - 11.2013
- Answering of incoming call and routing to appropriate personnel
- Check in/out of patients, scheduling/confirming of appointments, collection of payments and basic clerical duties
Receptionist
JSA Healthcare Corporation
04.2009 - 07.2013
- I was in charge of the front desk check in/out, scheduling/confirming of appointments, meeting with drug representatives, obtaining/sending of medical records, insurance verification/availability, updating of charts, filing of documents, distribution of faxes/mail, answering/forwarding of six line phone, collection of co-pays/payments along with end of day closing and other various clerical duties
- JSA recently went totally electronic with Allscripts program
- I have been in charge of all medical record needs as far as preparing charts for storage onsite and off, copying and obtaining documents for transfer of records and various activities to promote great customer service
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Care Coordinator
JSA Healthcare Corporation
07.2012 - 07.2013
- As care coordinator I would handle all request for specialist appointments, any diagnostic testing or any procedures done outside of our office
- I would verify insurance, obtain office notes and submit order to physician
- After approval I would process the authorization and schedule appointments needed then contact patient with information
- I would train employees at all levels on procedures of the front office and processing of referrals
- I also helped with scanning of medical records during the switch to EMR
Education
A.A.S - Business Administration
Jefferson Community College
Watertown, NY05.1997
High School Diploma -
LaFargeville Central School
La Fargeville, NY06.1983
Skills
- Personal Computers
- Medical Terminology
- Word Perfect
- Microsoft
- Excel
- QuickBooks
- Lotus Spreadsheets
- Allscripts
- ECW
- Meditech
- ICD-10 coding
- CPT-4 coding
- HIPAA compliance
- Fax/copier machines
- Electronic postage
- Scanning of documents
- Internet
- Typing 55 wpm
- BLS (Basic Life Saving)
- Customer service
- Ability to remain calm during stressful situations
- Flexible to change
- Ability to pick up on new procedures
- Love to be constantly learning
- Data entry
- Accuracy and precision
- Payment transactions
- Collections duties
- Accounting support
- Deadline oriented
- Professionalism and ethics
- Dispute resolution
- Accounts receivable management
- Administrative support
- Office equipment operation
- Mail sorting
- General accounting
Professional References
- Phil Lafave, 1445 Washington Street, Watertown, NY 13601 (315)921-0501
- Ann Laparr, 112 N. Hamilton Street, Watertown, NY 13601 (845)798-4065
- Brittany Lennox, 315 North California Ave, Watertown, NY 13601 (315)466-3119
Timeline
Billing Clerk
Center for Sight
10.2020 - Current
Concierge
1000 Island Harbor Hotel
07.2017 - Current
Cashier Cook Float
Log Mills Market
07.2015 - 06.2017
Patient Access Clerk
River Hospital
12.2013 - 07.2015
Receptionist
Family Practice Associates
08.2013 - 11.2013
Care Coordinator
JSA Healthcare Corporation
07.2012 - 07.2013
Receptionist
JSA Healthcare Corporation
04.2009 - 07.2013
A.A.S - Business Administration
Jefferson Community College
High School Diploma -
LaFargeville Central School
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