Regina Banning
Salem,OR
Summary
Organized and dependable server with many years of experience working in all aspects of the restaurant industry. Proven ability to upsell and build lasting relationships with customers that lead to repeat business.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Lum Yuen
09.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Made all mixed drinks for customer orders.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies and clean sections.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Waitress
Breakfast and Burgers
11.2019 - 07.2021
- Clean tables, complete closing duties, and restock supplies.
- Process orders and payments using POS system terminals and registers.
- Address any customer needs or concerns.
- Maintain restaurant cleanliness.
- Manage an 11 table section during times of high volume service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Prepare door dash and grub hub orders for pick up.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained all new hires.
Waitress
Newport Seafood Grill
03.2010 - 09.2019
- Handle guest needs with upbeat attitude and attention to detail.
- Serve food and beverages to guests.
- Present menu, answer any questions and make recommendations.
- Process payments of food and drink orders.
- Consolidate and coordinate needs for all tables in my section.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Chemeketa Community College
Salem, ORSkills
- Reliable and customer-oriented server with more than 15 years experience in the restaurant industry
- Knowledge of POS systems
- Effective at handling high workloads in a fast-paced environment
- Team player with excellent communication skills and extensive customer service skills
- Knowledge of safe food-handling practices
- Experience training team members
Certification
- Food Handlers Card
- OLCC
Timeline
Server
Lum Yuen
09.2021 - Current
Waitress
Breakfast and Burgers
11.2019 - 07.2021
Waitress
Newport Seafood Grill
03.2010 - 09.2019
Chemeketa Community College