Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Regina Baran

Tampa,FL

Summary

Dynamic Customer Service Representative with a proven track record at Cintas, excelling in conflict resolution and upselling. Recognized for enhancing customer loyalty through empathetic complaint resolution and effective team collaboration. Skilled in training new employees and improving operational efficiency, consistently exceeding performance metrics and contributing to sales growth.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Cintas
08.2009 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Business Management

University of Phoenix
Tempe, AZ

Skills

    Detail oriented problem solver

    Front office operations

    Conflict Resolution

    Sales Support

    Project Planning

    Discretion and Confidentiality

    Account Management

    Advanced Scheduling for 16 technicians

    Creating and improving customer loss prevention

    Training new employees and Management Trainees

    Creating procedures and training materials

    Increase efficiency

    Payment collection and processing

Accomplishments

Helping others is what drives me. I've worked as a volunteer with Hillsborough County Schools Music programs as wall as school wide functions. I've organized fundraisers and planned large multi-school events. One of my passions is finding ways to help my community. I've performed and volunteered at nursing homes, churches and animal shelters.

During my tenure at Cintas, I ran our annual fundraising efforts for organizations like Clothe the Kids, Breast Cancer, American Heart Association and several others. I received employee of the month awards and well as certificates and awards for completing customer service training programs. I am always seeking ways to improve and love to learn!

Timeline

Customer Service Representative

Cintas
08.2009 - 04.2025

Business Management

University of Phoenix

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