Regina Barnett
Metairie,LA
Summary
Highly experienced in data entry in maintaining computer medical record charting for a specialized clinic with experience in high attention to detail, processing data efficiently, and keeping documentation organized for co-workers and other departments within the organization.
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
31
31
years of professional experience
Work History
Clinic Coordinator
Tulane Behavioral Health/Addiction Medicine Clinic
12.2023 - 06.2025
- Ensured compliance with healthcare regulations by staying up-to-date on clinical changes set fourth by the organization and implementing the new changes to adhere to the new policies and changes set fourth.
- Improved patient satisfaction by streamlining the appointment scheduling process and implementing a user-friendly online booking system.
- Maintained electronic health records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Served as a liaison between patients, providers, and therapist,
- Fostered strong relationships with local healthcare providers through open communication and collaboration, resulting in increased referral rates for the clinic.
- Discuss goals, challenges, and best practices to meet office goals with office manager.
- Increased patient retention rate through proactive follow-up calls for appointments.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Collected urine specimens to send off to designated lab and enter received results in patients electronic medical record for provider review and obtained vital signs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicate with other healthcare professionals regarding new patient referrals to provide the highest quality of patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Collaborated with office manager to maintain daily operations.
- Ordered all office and medical supplies as needed.
- Collaborated with various pharmacies to arrange delivery of scheduled injections.
- Send clinic policy notifications to patients in regard to missed appointments and rescheduling of appointments.
- Collaborated with patients, staff and other departments by phone, in person, or through email.
Patient Service Representative
Tulane Center of Clinical Neurosciences
02.2021 - 12.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [eClinicalworks} to schedule patient appointments, communicate with providers and clinical staff.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Increased overall practice revenue by diligently collecting copayments at the time of service.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Answer incoming calls and schedule appointments for 7 neurosurgeon providers
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate clinical staff..
- Delivered support to medical staff in completion of patient paperwork.
Customer Service Representative
Peoples Health Network
02.2018 - 01.2021
- Handled prescription refill requests.
- Facilitate transportation appointments for members who have transportation benefits.
- Explain benefit information to address questions on how Part A, B, C, and D works.
- Enhanced member satisfaction by addressing concerns and providing compassionate assistance.
- Follow Medicare guidelines
- Efficiently managed high volumes of phone calls, messages, and inquiries from members
- Respond to member queries to address member grievances, as it relates to insurance coverages, claims, prescriptions coverage and deductibles.
- Demonstrate exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Provide exceptional customer service to members.
- Implement effective problem-solving techniques to resolve member concerns promptly.
Patient Intake Coordinator
Fresenius Medical Care North America
04.2011 - 08.2013
- Date Entry
- Scheduling Appointments for Transient and New Patients
- Obtain Medical Records via email from Hospitals, insurance companies and dialysis centers
- View Medical Records to confirm patients have required labs and immunization required to schedule them at dialysis centers
- Communicate with Social Workers, Nurses and Doctors to confirm medical information
- Communicate via email with CEO, District Managers, Operational Managers, Regional Managers and Supervisors to obtain authorization if patient is unfunded
Patient Care Technician
The Heart Clinic of Louisiana
12.2009 - 03.2011
- Performed EKG's
- Date Entry of medications and updated patient history
- Applied Holter Monitors
- Took Vital Signs
- Prepped exam rooms
- Scheduled appointments
- Advised patients on new medication changes
- Performed fingersticks on Coumadin patients
Data Clerk/Hall Monitor
Haynes Academy for Advanced Studies
08.2007 - 05.2009
- Company Overview: Magnet School for Advanced Studies
- Date Entry of daily tardiness and absences
- Filing, making copies and creating different types of documents
- Monitoring halls and substituting when needed
- Administered student medical if needed
- Organized fundraisers and was the United Way Campaign Administrator for the school
Receptionist/Medical Assistant
Ochsner Health Systems
06.1994 - 04.2007
- Company Overview: Providing Healthcare to all in need
- Schedule appointments for 16 Internal Medical Physicians
- Take messages for all nurses
- Called in refill prescriptions
- Obtained referrals when needed
- Obtained test results
- Prepped exam rooms
- Ordered medical charts
- Take vital signs
- Tele-Managed over 450 patients on Coumadin medication for all satellite locations
- Patient Education
- Coordinated with Home Health Nurses and other departments on patients Coumadin Medication
- Trained new Medical Assistants and Pharmacy students on how Coumadin Clinic operates
Education
Medical Coding Certificate -
UNO
01.1992
No Degree - General Studies
Phillips Junior College
Metairie, LACertificate -
Louisiana Technical College
01.2009
Business Administration And Management
Tulane School of Professional Advancement
New Orleans, LA05-2029
Skills
- Patient Education
- Data Management
- Organizational Skills
- Regular In-Services
- Clerical & Administrative Tasks
- Time Management
- Employee Supervision
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Patient care coordination
- Medical terminology proficiency
- Vital signs monitoring
- Appointment scheduling
- Team collaboration
- Drug refill authorization
- Visit followups
- Teamwork and collaboration
- Customer service
- Electronic health records management
- Professionalism
- Training and mentoring
- Employee supervision
- Time management
- Quality assurance
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Adaptability and flexibility
- Patient care assessment
Timeline
Clinic Coordinator
Tulane Behavioral Health/Addiction Medicine Clinic
12.2023 - 06.2025
Patient Service Representative
Tulane Center of Clinical Neurosciences
02.2021 - 12.2023
Customer Service Representative
Peoples Health Network
02.2018 - 01.2021
Patient Intake Coordinator
Fresenius Medical Care North America
04.2011 - 08.2013
Patient Care Technician
The Heart Clinic of Louisiana
12.2009 - 03.2011
Data Clerk/Hall Monitor
Haynes Academy for Advanced Studies
08.2007 - 05.2009
Receptionist/Medical Assistant
Ochsner Health Systems
06.1994 - 04.2007
Medical Coding Certificate -
UNO
No Degree - General Studies
Phillips Junior College
Certificate -
Louisiana Technical College
Business Administration And Management
Tulane School of Professional Advancement
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