REGINA BAUER

• Management of Data Management Group

Direct the team, manage hiring and set objectives

Analyze requests, adjust workloads and ensure high communication levels

Interface with executive leadership regarding departmental activities

• Data Quality and Activity Monitoring

Define detailed processes, established KPI’s and maintained data quality

Wrote standards for material and procurement data and ensured compliance

Leading multifunctional teams, improving work instructions and coordinating data collection

• Information Coordination

Data exchange with internal and external stakeholders

Manage data extraction and updates, audited requests ensuring dat accuracy and consistency

• Training

Providing training to internal customers on data management processes

Conduct sessions and distribute educational materials for better data request submissions

• Strategized and procured goods and services in alignment with company objectives and goals.
• Analyzed market trends to identify cost-saving opportunities and optimize purchasing strategies.
• Prepared detailed reports for management, supporting budgeting and decision-making processes.
• Maintained accurate records of all purchases, contracts, and agreements to ensure compliance and transparency.
• Monitored supplier performance to ensure adherence to quality and delivery standards.
• Developed and executed strategies for cost-effective procurement of materials and services.
• Negotiated contracts and pricing agreements with vendors, securing favorable terms and optimal pricing.

• Provide leadership, expertise, and service support to Command Center team members
• Work as a team in close coordination with other members of the Customer Support Organization to provide business solutions that meet the operational needs of customers
• Responsible for strategic direction and leadership of Command Center Customer Support Representatives (CSR) Team (First Shift), which inputs/manage orders for standard (time and material), Airbus HCare Parts by the Hour (PBH), and Repair/Exchange component orders (Dynamic components, Blades, Transmissions, etc.)
• Conduct daily AOG meeting to expedite and manage logistics
• Coordinate meetings with other supervisors, managers, and departments to assess and develop customer solutions, provide financial resolutions, or manage logistics expectations for commercial customers as required
• Oversee all hiring, development, and termination of customer service representatives
• Provide coaching and feedback to team members, including the development of formal corrective action plans
• Analyze data and statistics pertaining to monthly performance for CSR transactions, to include a number of errors made for training and disciplinary reasons.

• Acted as the department’s primary point of contact, ensuring clear communication and alignment across the organization.

• Supervised maintenance operations and staff, ensuring compliance with procedures and operational efficiency.

• Coordinated aircraft schedules for shop and avionics maintenance, tracking priorities and managing workflow.

• Created work orders and ensured accuracy of invoiced sales orders for timely processing.

• Prepared monthly financial statements to support departmental reporting.

• Quoted and oversaw maintenance and purchasing estimates, ensuring cost-effective decisions.

• Provided operational and administrative support to the Aircraft Sales team.

• Managed bi-weekly payroll processing to ensure accurate and timely employee payments.

• Oversaw the ordering, receiving, and dispatching of shop parts, maintaining a computerized inventory system.

• Engaged vendors to maintain strong relationships and secure necessary materials.

• Handled credit card transactions and processed customer payments to support smooth financial operations.

• Ensured adherence to purchasing policies, processes, and procedures to maintain operational efficiency.
• Implemented warehouse and inventory control policies to streamline stock management.
• Coordinated product deliveries by applying knowledge of material planning and engineering processes.
• Negotiated optimal vendor terms, pricing, and delivery timelines in alignment with budget and schedule requirements.
• Scheduled critical items to maintain seamless production cycles and prevent disruptions.
• Generated purchase orders and communicated them to vendors for timely fulfillment.
• Assisted the Vice President with projects related to new product lines, website updates, and customer contracts, while maintaining familiarity with FAA and Federal Aviation regulations.
• Organized meetings with key stakeholders, including customers, vendors, and city and federal authorities, to ensure smooth collaboration.
• Managed high-volume phone inquiries and provided support for customer and vendor communications.
• Processed orders through a computerized system and coordinated with the shipping department for fulfillment.
• Supervised the Shipping Department in the preparation of labels, certificates, and shipping documentation.
• Supported the Executive Administrative team with accounting and sales-related tasks.