Regina Baul Villanueva
Marysville,WA
Summary
Proven to excel in high-pressure environments, I leveraged my data entry proficiency and problem-solving skills at Assurant to enhance operational efficiency and accuracy, surpassing company standards. My adeptness in Microsoft Office and unwavering attention to detail ensured the seamless management of client accounts and data integrity, contributing significantly to team success and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Client Services Administrator/Data Entry Clerk
Assurant
03.2020 - 09.2024
- Exceptionally managed large volumes of daily tasks while prioritizing competing deadlines, resulting in minimal delays or disruptions to operations.
- Managed high-volume client accounts, ensuring accurate documentation and timely communication.
- Efficiently maintained important files both physically and electronically; ensured easy access when required during audits or reviews.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently
Accounts Payable/Data Entry Specialist
Beacon Hill Staffing Group LLC.
07.2017 - 10.2017
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
Escrow Closing Specialist
WFG National Title Insurance Co
08.2016 - 04.2017
- Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Supported colleagues during high volume periods, fostering a collaborative work environment where everyone was able to excel under pressure.
Enrollment Analyst
Aerotek: Working for Premera Blue Cross
08.2015 - 12.2015
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues and created solutions for new customers.
- Applied contractual,state and federal guidelines as appropriate and utilized various databases to enter enrollment information.
- Met and sustained department's standards for production,performance and quality.
- Assisted with enrollment auditing.
- Improved data accuracy by conducting thorough audits on enrollment records and addressing discrepancies.
Accounts Payable Data Entry Clerk
Radiant Global Logistics
09.2013 - 12.2013
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
Data Entry Clerk
Seattle Specialty Insurance
09.2012 - 12.2012
- Processed insurance related documentation by entering changes and updating the system ensuring accuracy and completeness of database information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Registry Coordinator
Swedish Hospital
09.2008 - 03.2009
- Streamlined the registry coordination process by implementing efficient data management strategies and procedures.
- Maintained all necessary documentation according to regulatory standards, ensuring full compliance at all times.
- Enhanced registry data accuracy by meticulously reviewing and verifying information submitted by healthcare providers.
- Improved data quality in the registry system through rigorous validation processes and continuous monitoring for inconsistencies.
Office Support Associate
Safeco Insurance Co
04.2000 - 06.2007
- Processed Personal Lines Operations department workflows including new business input, policy cancellations, policy changes and updates.
- Assisted in all areas of administrative work including data entry and file organization.
- Collaborated with team members to complete projects within established deadlines, leading to increased client satisfaction rates.
- Supported office staff with daily tasks, contributing to a more productive work environment.
- Managed confidential information with discretion, ensuring sensitive documents were properly stored and access was granted only to authorized personnel.
Education
Certificate - Medical Coding
Everett Community College
Everett06-2008
Certificate - Business Administration
Eton Technical Institute
Everett, WA03-2000
High School Diploma -
Ballard High School
Seattle, WA06-1992
Skills
- Strong Organization
- Billing and Invoicing
- Data entry proficiency
- Document Preparation
- File Maintenance
- Report Generation
- Microsoft Office expertise
- Inter-department collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
Timeline
Client Services Administrator/Data Entry Clerk
Assurant
03.2020 - 09.2024
Accounts Payable/Data Entry Specialist
Beacon Hill Staffing Group LLC.
07.2017 - 10.2017
Escrow Closing Specialist
WFG National Title Insurance Co
08.2016 - 04.2017
Enrollment Analyst
Aerotek: Working for Premera Blue Cross
08.2015 - 12.2015
Accounts Payable Data Entry Clerk
Radiant Global Logistics
09.2013 - 12.2013
Data Entry Clerk
Seattle Specialty Insurance
09.2012 - 12.2012
Registry Coordinator
Swedish Hospital
09.2008 - 03.2009
Office Support Associate
Safeco Insurance Co
04.2000 - 06.2007
Certificate - Medical Coding
Everett Community College
Certificate - Business Administration
Eton Technical Institute
High School Diploma -
Ballard High School
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