Regina Beamon
Summary
Senior Customer Service/Technical Coordinator with extensive background in support and assistance across multiple business services. An excellent communicator with ability to guide customers through use of online resources and tools. High attention to detail with focus on maintaining confidential customer data and meeting regulated guidelines, policies, and procedures.
Overview
15
15
years of professional experience
Work History
Outbound Sales Agent
1800 Contacts
06.2023 - Current
- Made 600+ outbound calls per day to existing and targeted customers to sell contacts.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Up sell additional products as need arises.
- Assist the Product Support Department with outbound calls to correct any issues with existing orders.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Support Agent
CoreLogic
01.2021 - 04.2023
- Reviewed multiple documents (condominium questionnaire, homeowners insurance, financial records from homeowners' association) to assist lenders with the completion of condominium purchases and refinances
- Made outbound calls to request updates to insurance documents, corrections to questionnaires, and insurance endorsements
- Verify validity of information provided on the condominium questionnaire
- Assisted with inbound calls from homeowner association representatives who had questions regarding the completion of the questionnaire
Vendor Support Representative
PrideStaff
07.2019 - 03.2020
- Built and maintained strong relationships with potential vendors
- Efficiently and effectively managed a high volume of inbound and outbound calls with potential vendors
- Reviewed and processed important electronic documents and associated content
- Processed a high volume of emails/faxes in a timely manner
- Reached out to insurance agents to request updates for any missing insurance documents needed for vendor approval
- Verified accuracy of all submitted documents
Tier 1 IOS Advisor
KellyConnect
08.2018 - 07.2019
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Improved processes by recommending operational changes.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Interacted with customers in response to inquiries, concerns, and requests about Apple products and services
- Diagnosed and resolve technical issues involving internet connectivity, email, application downloads, and more
- Researched using available resources, including article database systems
Benefits Service Representative
Milliman
03.2017 - 09.2017
- Answered inbound calls and/or email contacts from retirement plan participants
- Completed participant transactions as required using internet applications, Automated Voice Response System, and manual procedures as required
- Researched account or plan specifications; followed up on outstanding issues and escalations in a timely manner to ensure satisfactory resolution
- Delivered exceptional customer service on benefits issues through active listening, patience and prompt response with resolutions or actionable next steps.
Senior Inbound Service Representative
Capital One Bank
04.2009 - 09.2015
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained and developed co-workers by providing help with system navigation and research; educated on correct processes for presenting a professional and accurate response to inquiries
Education
High School Diploma -
Duncanville High School
Duncanville, TXSkills
- Strong Communication Skills
- Multi-System Navigation
- Troubleshooting/Problem Solving
- Policies/Procedure Compliance
- Customer Relation Management
- Organization Skills
- Account Maintenance
- Backend Support
- Account Verification
Timeline
Outbound Sales Agent
1800 Contacts
06.2023 - Current
Support Agent
CoreLogic
01.2021 - 04.2023
Vendor Support Representative
PrideStaff
07.2019 - 03.2020
Tier 1 IOS Advisor
KellyConnect
08.2018 - 07.2019
Benefits Service Representative
Milliman
03.2017 - 09.2017
Senior Inbound Service Representative
Capital One Bank
04.2009 - 09.2015
High School Diploma -
Duncanville High School
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