Regina Bekebrede

• Update borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs
• Assist clients in selecting correct loan product and terms to meet needs and financial goals
• Negotiate different types of loans pertaining to client situations to maximize profitability
• Work with underwriters to fix application problems and resolve issues
• Prepare documents for customers, submitting and overseeing through each step of closing process
• Maintain high level of customer satisfaction by providing prompt and accurate loan status updates
• Adhered to strict Federal and State Law Regulations

Responsibilities

• Created and implemented strategic solutions to support the acquisition of the best hourly talent for TJX
• Managed the Community Talent Network (CTN) and Work Opportunity Tax Credit Program (WOTC) with total revenue of $16M/Y
• Expanded and maintained relationships with a network of +1,500 local and national community-based organizations by fostering open communication and providing exceptional customer service
• Managed the upskilling of the field client group including +1,000 stores nationwide and Human Resources Store Operations partners

Achievements

• Designed and implemented effective training programs that are currently being utilized across the entire field organization by various position levels
• Increased attendance of biannual CTN training sessions from 52% to 96% by changing delivery method from conference calls to webinar format
• Since then, each webinar session had over 130 attendees
• In 2019 held over 30 group and individual coaching sessions on American Disabilities Act (ADA) and Department of Labor (DOL) compliance requirements
• Streamlined existing program approval process by designing and implementing an internal SharePoint website. The online tool was featured in the TJX IT 2017 forum as the first vendor integrated site in the organization.
• Influenced the business to approve production of the first internal training video and collateral materials featuring real life TJX Associates. Since then, the practice has been widely adopted throughout the entire organization.
• Quickly responded to changes in Minimum Wage Law by altering the compliance process and rolling out emergency training in affected states.
• Featured guest speaker and presenter on several internal and external workforce development conferences across the country.

Recipient of several awards including:

• Partners for Youth with Disabilities "2017 Outstanding Partnership Award"
• The Kennedy Center "2016 Corporate Very Important Award"
• Metrowest ESL "2012 English: The Language of Success" (link to promotional video: https://vimeo.com/42311590 (awardee interview at 2m:42s)

• Booked reservations for individuals, families and groups as required
• Greeted and process guests and their assigned rooms
• Separated, tagged, loaded and delivered guest luggage to correct rooms and updated luggage database to reflect actions taken
• Upselling of guest rooms and promoted hotel services
• Accommodated guest requests and professionally responded to issues/concerns
• Referred guests to local amenities and venue
• Scheduled special services such as car service and dry-cleaning
• Prepared and maintained breakfast area
• Answered multi-lined phones and frequent use of computers
• Communicated with hotel staff on the status of guest rooms
• Assigned housekeepers rooms throughout shifts
• Handled cash and credit card payments
• Maintained a clean and neat front desk area
• Ordered/inventoried guest room supply closets
• Assisted hotel managers on "Corporate Clients" outreach project
• Participated as a team member in the "Business Referral Program" to forge partnerships with local businesses
• Increased survey responses by assisting Portuguese and Spanish speaking guests
• Consistently received positive survey feedback
• Awarded "Associate of the Quarter" twice
• Designated floater to cover team members vacation, holidays, sick/personal time and overnight shifts
• Attended and successfully completed several Safety & Evacuation trainings