Summary
Overview
Work History
Education
Skills
Timeline
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Regina Bell

Austin,TX

Summary

Dynamic and results-driven professional with extensive customer service expertise at Walmart. Proven ability to enhance customer satisfaction through efficient order management and product selection. Skilled in verifying order accuracy and demonstrating patience and empathy, contributing to high satisfaction ratings and repeat business. Committed to maintaining a positive shopping experience.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

2025
2025
years of professional experience

Work History

Online Personal Shopper

Walmart
05.2024 - 07.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Overnight Stocker

Walmart
10.2022 - 2022
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Front-End Cashier

CVS Pharmacy
2007 - 2013
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.

Head of Housekeeping Services

InTown Suites
2006 - 2007
  • Oversaw hiring process for new housekeeping staff members by selecting qualified candidates who aligned with company values and possessed strong customer service skills.
  • Boosted employee morale and retention rates by recognizing outstanding performance and providing opportunities for growth within the organization.
  • Maintained a safe working environment through rigorous adherence to OSHA regulations and industry best practices.
  • Continuously updated housekeeping procedures in accordance with evolving industry standards to maintain a competitive edge.
  • Conducted regular inspections of guest rooms, common areas, and laundry facilities to ensure compliance with cleanliness and hygiene requirements.
  • Streamlined housekeeping operations for increased efficiency through effective staff scheduling, task delegation, and resource allocation.

Housekeeper

Inns of America
2002 - 2004
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Verified cleanliness and organization of storage areas and carts.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.

Sales Associate

Borders Books and Music
1997 - 1999
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.

Assistant Store Manager\Cashier

Simply Fashions
1997 - 1998
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Cashier\ Sales Associate

Kmart
1993 - 1997
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Boosted customer satisfaction by implementing new sales strategies and optimizing the retail environment.
  • Enhanced customer satisfaction by providing efficient and accurate service in a fast-paced retail environment.

Education

Swainsboro High School
Swainsboro, GA

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Delivery management
  • Brand awareness
  • Product knowledge
  • Sales expertise
  • Verifying order accuracy

Work Type

Full TimeInternship

Timeline

Online Personal Shopper

Walmart
05.2024 - 07.2024

Overnight Stocker

Walmart
10.2022 - 2022

Front-End Cashier

CVS Pharmacy
2007 - 2013

Head of Housekeeping Services

InTown Suites
2006 - 2007

Housekeeper

Inns of America
2002 - 2004

Sales Associate

Borders Books and Music
1997 - 1999

Assistant Store Manager\Cashier

Simply Fashions
1997 - 1998

Cashier\ Sales Associate

Kmart
1993 - 1997

Swainsboro High School

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Regina Bell