REGINA BRACEY
Henrico,VA
Summary
Dynamic leader and skilled problem solver with a proven track record at FedEx Office for enhancing operational efficiency and customer satisfaction. Excelled in employee relations and POS system management. A natural leader, dedicated to fostering a positive team environment and driving revenue growth through strategic planning and exceptional customer service.
Overview
15
15
years of professional experience
Work History
Store Consultant/Assistant Store Manager
Fedex Office
Glen Allen, VA
09.2023 - Current
- Maintained positive working relationship with fellow staff and management.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified needs of customers promptly and evaluated needs of departments and delegated tasks to optimize overall production efficiently.
Cafe Manager
Capital One Cafe'
Glen Allen, Virginia
11.2016 - 09.2023
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Interviewed, Hired and Trained 6 new associates
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Communicated clear expectations and goals to each team member
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Worked with the management team to implement the proper division of responsibilities
- Actively pursued personal learning and development opportunities
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Implemented successful business strategies to increase revenue and target new markets.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Trained new employees on store policies, procedures and customer service standards.
Cashier/Lead Cashier
Capital One Eats Cafe'
Richmond, Virginia
09.2015 - 11.2016
- Operated a cash register for cash, check and credit card transactions with 99% accuracy
- Cleaned and organized the store, including the checkout desk and displays
- Followed merchandising guidelines to present visually appealing displays
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Determined customer needs by asking relevant questions and listening actively to the responses
Check Out Supervisor
Sam's Club
Richmond, Virginia
01.2010 - 09.2015
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Verified that all customers received receipts for their purchases
- Mentored new sales associates to contribute to the store's positive culture
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Followed merchandising guidelines to present visually appealing displays
- Communicated clear expectations and goals to each team member
- Answered customer telephone calls promptly and in an appropriate manner
- Actively pursued personal learning and development opportunities
Education
Cosmetology License - Cosmetology
BJ's Beauty & Barber College
Tacoma, Washington01.1999
Business Computer Administration - Business Administration
Virginia State University
Petersburg, VA01-1997
Skills
- Customer Oriented
- POS System Knowledge
- Stocking
- Personable
- Employee Relations
- Active Listening Skills
- Computer Literate
- Merchandising
- Skilled Problem Solver
- Motivated Team Player
- Natural Leader
- Dedicated and Hard Worker
Timeline
Store Consultant/Assistant Store Manager
Fedex Office
09.2023 - Current
Cafe Manager
Capital One Cafe'
11.2016 - 09.2023
Cashier/Lead Cashier
Capital One Eats Cafe'
09.2015 - 11.2016
Check Out Supervisor
Sam's Club
01.2010 - 09.2015
Cosmetology License - Cosmetology
BJ's Beauty & Barber College
Business Computer Administration - Business Administration
Virginia State University
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