Regina Bragg
Greensboro,US
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer centered industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
6
6
years of professional experience
Work History
Eligibility Caseworker
Dept. of Health & Human Services, DSHS
01.2024 - Current
- Enhanced client satisfaction by providing clear explanations of eligibility requirements and guidelines during appointments.
- Expedited approval processes for urgent cases, ensuring timely access to critical assistance programs for those in need.
- Maintained high standards of confidentiality while handling sensitive client information, adhering to privacy regulations and protocols.
- Streamlined communication channels between clients and agency representatives, reducing response times and improving overall service quality.
Detention Classification Specialist
Sheriff's Department
07.2022 - 11.2023
- Determined which housing unit inmate would be housed based on specific mental/physical factors and identifiable information that supported this.
- Strengthened communication skills through regular interactions with others, which includes up to 500 inmate population.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively where team work is required.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
Administrative Clerk
Advanced Personnel Resources Inc.
03.2019 - 06.2022
- Input data and processed system change to generate accurate reports.
- Answered multi-line phone system and transferred calls daily to appropriate department or staff member.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
High School Diploma -
University Heights
The Bronx, NY06.1989
Skills
- Customer Service and Assistance
- Complaint Resolution
- Microsoft Excel
- Data Entry
- Critical Thinking
- Maintaining Logs
- Verbal Communication
- Cultural Sensitivity
- Policy Knowledge
- Interviewing
Timeline
Eligibility Caseworker
Dept. of Health & Human Services, DSHS
01.2024 - Current
Detention Classification Specialist
Sheriff's Department
07.2022 - 11.2023
Administrative Clerk
Advanced Personnel Resources Inc.
03.2019 - 06.2022
High School Diploma -
University Heights
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