Regina Bragg
Greensboro,US
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer-centered industries. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained in the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Eligibility Caseworker
Dept. of Health & Human Services, DSHS
Greensboro, NC
01.2024 - Current
- Expedited approval processes for urgent cases, ensuring timely access to critical assistance programs for those in need.
- Processed applications in a timely manner while ensuring accuracy of data entry into system databases.
- Communicated with clients to gather necessary documentation and information.
- Assessed client eligibility for health and human services programs.
Detention Officer
G.C Sheriff's Department
Greensboro, NC
07.2022 - 11.2023
- Responded promptly to emergency situations, implementing established protocols effectively.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Facilitated communication between inmates and staff to promote a positive environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored inmate behavior to ensure safety and security within the facility.
Administrative Clerk
Advanced Personnel Resources Inc.
Greensboro, NC
03.2019 - 06.2022
- Collaborated with team members to streamline administrative processes effectively.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Delivered exceptional customer service through direct communication with clients and team members.
- Input data into spreadsheets and databases.
- Performed data entry duties to update client information in databases.
- Provided customer service by addressing inquiries and resolving issues promptly.
Education
High School Diploma -
University Heights High School
The Bronx, NY06.1989
Skills
- Multicultural sensitivity
- Customer service
- Social services
- Documentation and reporting
- Interpersonal communication
- Multitasking
- Proficiency in Microsoft
- Case management
Affiliations
Volunteer-
The Jewish Home & Hospital, Bx NY . Activities Aide and Feeder for the residents- 9/1987-4/1989
Powerhouse Deliverance Cathedral , Greensboro NC. Feeding of the Homeless-4/2023
Field Works. Food Service for Seniors, Winston Salem NC- 6/2024
Certification
Nurse Aid, Cosmetology
Timeline
Eligibility Caseworker
Dept. of Health & Human Services, DSHS
01.2024 - Current
Detention Officer
G.C Sheriff's Department
07.2022 - 11.2023
Administrative Clerk
Advanced Personnel Resources Inc.
03.2019 - 06.2022
High School Diploma -
University Heights High School
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