Regina Brown
L
Seattle,WA
Summary
Accomplished Patient and Family Liaison with a proven track record at Harborview Hospital, enhancing care coordination and patient satisfaction through effective communication and problem-solving skills. Streamlined admission processes, achieving high customer service levels. Skilled in workflow management and active listening, significantly improved relationships between healthcare providers, patients, and families.
Dedicated hospital administrative professional proficient in organizing and verifying paperwork and insurance. Strong communication and problem-solving skills with a diligent and detail-oriented nature.
Reliable Admitting Clerk with enduring confidence in public engagement, effortlessly maintaining professional and approachable demeanor. Efficient in managing up to three patient registrations daily in fast-paced, customer-focused environment. Thorough calculator of pricing, refund processing and schedule organization to provide seamlessly accurate registration process.
Overview
8
8
years of professional experience
Work History
Patient And Family Liaison
State Of Washington/Harborview Hospital
Seattle, Washington
10.2017 - Current
- Acted as a liaison between patients, medical professionals, and insurance providers to ensure comprehensive care coordination throughout the emergency process.
- Helped patients and family members deal with loss and post-mortem planning.
- Recruited community chaplains, spiritual counselors and spiritual care volunteers to adequately meet patient, family and caregiver needs.
- Improved communication between patients, family members, and healthcare providers by acting as a liaison.
- Served as a liaison between patients, families, physicians, and pharmacists, fostering strong relationships and clear communication for optimal care delivery.
Admitting Receptionist
State Of Washington/Harborview Hospital
10.2016 - Current
- Streamlined the admission process for faster service, ensuring accurate data entry and timely communication with medical staff.
- Improved patient flow by promptly addressing inquiries and directing patients to appropriate departments.
- Achieved high levels of customer satisfaction with exceptional interpersonal skills during patient interactions.
- Maintained patient confidentiality, adhering to HIPAA regulations while handling sensitive medical records and documents.
- Reduced errors in billing processes by diligently reviewing charges and insurance information before submission.
Education
No Degree - Business Administration And Management
University of Washington
Seattle, WA 09.1990 - 02.2024
Associate of Arts - Cosmetology
Seattle Central Community College
Seattle, WA 09.1985 - 06.1987
High School Diploma -
Garfield High School
Seattle, WA 05.2001 -
Skills
Workflow and patient management
Customer service
Problem-solving
Active listening
Timeline
Patient And Family Liaison
State Of Washington/Harborview Hospital
10.2017 - Current
Admitting Receptionist
State Of Washington/Harborview Hospital
10.2016 - Current
High School Diploma -
Garfield High School
05.2001 -
No Degree - Business Administration And Management
University of Washington
09.1990 - 02.2024
Associate of Arts - Cosmetology
Seattle Central Community College
09.1985 - 06.1987
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