Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Regina Brown

Franklin

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Payroll Specialist/Garnishment Specialist

Dollar Tree Corporation
02.2024 - 11.2024
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Identified and corrected payroll discrepancies, ensuring employees were paid accurately and fostering trust within workforce.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Demonstrated mastery of applicable software programs used for managing garnishments while providing valuable input into system improvements as necessary.
  • Provided customer support to employees by answering garnishment-related inquiries.
  • Set up wage garnishments resulting from child support orders and tax levies.
  • Developed strong relationships with courts, attorneys, and other parties involved in garnishment cases to facilitate smooth case resolution.
  • Ensured compliance with federal and state laws by staying up-to-date on relevant regulations and guidelines.
  • Provided expert guidance on complex garnishment matters, assisting colleagues in navigating challenging situations.

Payroll Technician

City of Franklin
04.2022 - 01.2024
  • Prepare and process payroll accounts and records
  • Maintains payroll, insurance, and statistical records and compiles reports
  • Processes a series of accounting transactions dealing with the payroll process; calculates pay for short - term disability, workers compensation, and supplemental pay
  • Withholds money from employees for payments of payroll taxes, insurances, employees benefits, retirement accounts, garnishments, tax liens, child support, and other deductions
  • Processes and prints W-2’s; sends related documents to the IRS
  • Double-checked the data’s accuracy and integrity
  • Transferred correct data from payroll spreadsheets into Edmunds system

Accounting Clerk

City of Franklin
01.2022 - 04.2022
  • Provided exceptional customer service to customers while processing utility, personal property tax, real estate tax bills and more complex transactions
  • Answered phone calls in a professional manner
  • Balanced cash drawer at the end of business day
  • Provided excellent clerical support by entering data, managing documents, responding to emails, and overseeing the operation of office equipment

Client Support Consultant

ADP
06.2018 - 06.2021
  • Answered and directed calls on multi-line phone system in a professional manner
  • Answered inbound calls for small business clients regarding payroll/ payroll taxes
  • Collect, compile and enter payroll data using ADP payroll software
  • Processed payroll with clients over the phone and through scanned in timesheets
  • Update payroll records by recording changes including insurance coverage, loan payments, salary increases
  • Address employee’s pay-related concerns and provide accurate payroll information
  • Produce federal, state and local tax payments, ensure compliance with federal and state regulations and guidelines
  • Trained clients on ADP technology and more
  • Collaborated with internal departments to correct payroll and tax needs

Branch Banker I

BB&T
08.2016 - 06.2018
  • Provide professional client service, which includes, but is not limited to: performing accurate transactions, greeting the client, smiling, using the client’s name during the transaction, and thanking each client for his or her business
  • Refer clients to other branch team members and specialists as needed
  • Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, Cashier’s checks, and redeeming savings bonds
  • Prepare individual daily balance of teller cash transactions as well as other reports as necessary
  • Perform more complex transactions such as: Large commercial deposits, Close-out transactions, Cash advances

Education

Bachelor of Science - Entrepreneurship

Virginia Union University
Richmond, VA
01.2016

Associate of Science - Business Administration

Paul D Camp Community College
Franklin, VA
01.2013

Skills

  • Excellent written communication
  • Reviewing data
  • Proficient in Microsoft Office Suite
  • Strong Critical Thinking Skills
  • Strong verbal communication

Certification

  • Certified Notary Public
  • Certified Notary Signing Agent (NSA)

Timeline

Payroll Specialist/Garnishment Specialist

Dollar Tree Corporation
02.2024 - 11.2024

Payroll Technician

City of Franklin
04.2022 - 01.2024

Accounting Clerk

City of Franklin
01.2022 - 04.2022

Client Support Consultant

ADP
06.2018 - 06.2021

Branch Banker I

BB&T
08.2016 - 06.2018

Associate of Science - Business Administration

Paul D Camp Community College

Bachelor of Science - Entrepreneurship

Virginia Union University

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Regina Brown