Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Brown

Baltimore,MARYLAND

Summary

Professional experience in hospitality and gaming operations, with a focus on guest satisfaction. Has held leadership positions and worked in fast-paced and high-pressure environments throughout their career.

Overview

10
10
years of professional experience

Work History

Slot Operations Supervisor

Horseshoe Casino
06.2024 - 04.2025
  • Built customer relationships and mentored team members for excellent service.
  • Managed hiring, training, evaluation, and supervision of staff to support skill development.
  • Ensured compliance with state policies related to operations.
  • Reviewed casino data to decide on comps, credit, and resolve disputes.
  • Secured company assets through accurate recordkeeping and inventory checks.
  • Authorized jackpot payments up to $100,000.
  • Monitored for slot cheating and suspicious behavior.

Slot Operations/Dealer

Horseshoe Casino
09.2015 - 04.2023
  • Oversaw guest needs such as slot machine inquiries, payouts, adjustments, jackpot processing, loyalty program tasks, and promotional participation.
  • Performed slot maintenance and troubleshooting.
  • Responded to minimizing customer wait times to 2 minutes.
  • Oversaw procedures to prevent loss and ensure compliance with agency regulations.
  • Maintained accuracy in cash handling, paperwork, and data reporting.
  • Functioned as a dispatcher by relaying floor requirements and information to colleagues, managing tasks efficiently in time-sensitive situations.

Customer Service

CareFirst BlueCross BlueShield
06.2022 - 10.2022
  • Responsibilities consist of responding to, diagnosing, and resolving end user issues related to desktops, laptops, email, phones, printers, and tablets.
  • Provided end user technical support as the initial point of contact at the Service Desk.
  • Reported customer incidents and provided general software and email support to ensure customer satisfaction.

Education

Master’s - Forensics Studies

University of Baltimore
Baltimore, MD
05.2018

Continuing Education - Information technology

Per Scholas
01.2022

Bachelor's - Criminal Justice

University of Baltimore
Baltimore, MD
12.2015

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision

Timeline

Slot Operations Supervisor

Horseshoe Casino
06.2024 - 04.2025

Customer Service

CareFirst BlueCross BlueShield
06.2022 - 10.2022

Slot Operations/Dealer

Horseshoe Casino
09.2015 - 04.2023

Continuing Education - Information technology

Per Scholas

Bachelor's - Criminal Justice

University of Baltimore

Master’s - Forensics Studies

University of Baltimore

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