Regina Brown
West Palm Beach
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Patient Care, Laundry, Front Desk Reception
ProMedica/ Prosper Health & Rehab
Palm Beach Gardens
04.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Housekeeping, Customer Service
St. Mary’s Hospital
West Palm Beach
12.2017 - 04.2021
- Cleaned and sanitized guest rooms following established procedures.
- Maintained cleanliness in common areas and hallways throughout the facility.
- Reported maintenance issues to ensure prompt resolution of facility concerns.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Followed health and safety guidelines to ensure a safe environment for guests.
Housekeeping, Customer Service
Marriott Ocean Pointe
Palm Beach Shores
12.2017 - 04.2021
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Provided excellent customer service by responding quickly to inquiries.
- Delivered requested items to guest rooms in a timely manner.
Housekeeping, Customer Service
Finnish American Village Assisted Living
Lake Worth
05.2016 - 12.2017
- Maintained cleanliness and organization in guest rooms and common areas.
- Managed laundry services, ensuring timely washing and folding of linens.
- Implemented sanitation protocols to ensure a safe environment for guests.
- Conducted regular inspections to uphold cleanliness standards throughout the facility.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
Education
High School Diploma -
Stratford Career Institute
06.2006
Skills
- Patient care and health safety compliance
- Customer service excellence
- Room sanitation practices
- Time management skills
- Team collaboration
- Communication skills
- Health safety compliance
Awards
- Exceptional Service, 2024
- Administration Appreciation, 2024
- Employee of the Month, August, 2023
References
References available upon request.
Timeline
Patient Care, Laundry, Front Desk Reception
ProMedica/ Prosper Health & Rehab
04.2021 - Current
Housekeeping, Customer Service
St. Mary’s Hospital
12.2017 - 04.2021
Housekeeping, Customer Service
Marriott Ocean Pointe
12.2017 - 04.2021
Housekeeping, Customer Service
Finnish American Village Assisted Living
05.2016 - 12.2017
High School Diploma -
Stratford Career Institute
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