Regina Cameron
Silver Spring,MD
Summary
Conscientious and versatile Professional with five years of experience solving problems creatively and using tact and diplomacy to achieve positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Real Estate Services Administrator
Brookfield Properties Operated by CBRE
05.2023 - Current
- Acts as the primary liaison for over 25 tenants, adeptly addressing inquiries and resolves concerns to ensure high tenant satisfaction.
- Assists with the entire tenant lifecycle, including smooth coordination of move-ins, move-outs, and lease renewals.
- Conducts regular property inspections to ensure compliance with lease terms and property standards.
- Collaborated as part of a team to coordinate the transition of over 50 vendors to ACH payments, enhancing efficiency and streamlining the payment process in the DC area portfolio.
- Coordinates maintenance and repair work, ensuring all tasks are completed on time and to high standards.
- Assists in preparing and managing the property's annual budget, closely monitoring systems and revenue streams.
- Handles accounts payable and receivable, including efficient rent collection and timely processing of invoices.
- Supports the preparation of detailed financial reports and variance analyses for management review.
- Ensures compliance with local, state, and federal regulations, maintaining a safe and legally compliant property environment.
- Keeps up-to-date records of all inspections, certifications, and licenses, facilitating seamless regulatory compliance.
- Manages day-to-day office operations, including supply procurement, correspondence handling, and meticulous record-keeping.
- Prepares comprehensive reports, presentations, and documentation to support management decisions.
- Reviews files, records and other documents to obtain information to respond to requests.
- Promptly receives and forwards incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinates with maintenance teams to ensure timely completion of repairs and improvements, maintaining property value and tenant satisfaction.
Lead Dance Instructor
Legacy Performing Arts Company
01.2019 - 06.2023
- Assisted at studio front desk with administrative work, interactions with students, parents, and visitors by phone and in person.
- Evaluated student demographics to make effective choices in class and activity development.
- Utilized software for registration, tuition payments, enrollment, social media engagement, and maintained communication with students and parents.
- Created and maintained a culture focused on developing various dance techniques and individual student potential.
- Reviewed class and student performances and dance records to look for areas in need of improvement and instruction that implement individual plans of action according to each student’s needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Motivated students to reach their fullest potential by encouraging a growth mindset and instilling a sense of perseverance.
- Maintained energy and enthusiasm in fast paced environment for students and parents.
Front Desk Coordinator
Studio Dans
07.2022 - 05.2023
- Communicated with students and parents via email, telephone and in person, providing information as requested by studio owner.
- Performed class registration, responds to scheduling inquiries, and conducts sales transactions as required.
- Provided administrative support for events and performances, as well as various administrative projects as assigned by supervisor(s).
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed and relayed phone messages for entire staff in a timely manner.
- Responsible for opening and closing the studio at the beginning and end of my shift utilizing specific security measures.
- Routinely submitted class attendance schedules (i.e., weekly and make-up classes).
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
Executive Assistant
Intelligent Office
01.2022 - 07.2022
- Used critical thinking to break down problems,
evaluate solutions and make decisions. - Filed paperwork and organized computer-based information.
- Responded to emails and other correspondence to facilitate communication and
enhance business processes. - Streamlined operations and prioritized tasks, allowing small business owners to
increase productivity. - Screened over fifty personal and business calls per day and directed to appropriate party via a multi-line phone system.
- Effectively organized and billed for mailings and postage for clients upon their request as set by their IO contracts.
- Assured that incoming mail for clients is placed in certain designated locations (i.e. e-mail messages or delivery) upon their request.
- Certified in HIPAA Compliance to meet administrative support needs of our clients when working with patient(s) calling medical center clients doing business with IO.
Student Support Specialist
Modest Technologies Solution
08.2021 - 01.2022
- Enhanced department efficiency by utilizing CRM software (Salesforce and
Zendesk). - Consulted with prospective students regarding class inquiries and enrollment by providing detailed class information.
- Managed over 25 current and prospective student inquiries weekly via phone, email, and Zoom.
- Drove operational improvements which resulted in increased enrollment, clearer communication between departments, and streamlined processes.
- Conducted weekly reports regarding Student Services Department.
- Encouraged students to be self-motivated for success, thus improving their performance in class.
- Assisted in planning marketing events to boost enrollment (open house, festivals,
pop-ups, etc.) - Co-managed social media pages by increasing engagement and improving quality of content (Instagram, TikTok, Facebook, etc.).
- Received official notification that this position was discontinued due to the company’s decision to reduce staff owing to lack of funds.
Loan Assistant (GS5)
Small Business Administration
09.2020 - 08.2021
- Reviewed and analyzed business loan applications for Economic Injury Disaster Loan (EIDL) program for business owners who were economically impacted by
COVID-19 pandemic. - Reviewed all pertinent facts needed to make eligibility determinations by analyzing such factors as amount of economic injury, nature of business activity, applicant
credit worthiness, legislative and administrative loan limits and other applicable eligibility criteria as warranted. - Reviewed and analyzed business revenues reported on Individual 1040s, Corporation 1120s, Partnership 1065s and various Non-Profit Organization Tax
Returns and financials to document and support financial information provided by
applicant. - Requested Tax Transcripts from Internal Revenues Service (IRS) to document and verify applicant's Gross Revenues, Cost of Goods Sold, Rental Income and Operating Expenses.
- Reviewed loan applications and requested additional required documentation from applicants to ensure loan files were complete to enable eligibility determinations to be completed.
- Utilized the Rapid database to review applicable loan information and documents.
- Communicated with applicants via Microsoft Dynamics in an efficient and timely manner.
Education
Bachelor of Arts - Dance
University of Maryland Baltimore County
Catonsville, MD05.2018
Skills
- Problem-Solving Skills
- Business Correspondence
- Process Optimization
- Written and Oral Communications
- Multi-Line Phone Systems
- CRM Software
- Advanced MS Office Suite Knowledge
- Social Media Oversight
- Office Supply Management
- Mail Management
- Adaptable
- Collaborative
Certification
Google Digital Marketing & Ecommerce Professional Certificate
HIPAA
Timeline
Real Estate Services Administrator
Brookfield Properties Operated by CBRE
05.2023 - Current
Front Desk Coordinator
Studio Dans
07.2022 - 05.2023
Executive Assistant
Intelligent Office
01.2022 - 07.2022
Student Support Specialist
Modest Technologies Solution
08.2021 - 01.2022
Loan Assistant (GS5)
Small Business Administration
09.2020 - 08.2021
Lead Dance Instructor
Legacy Performing Arts Company
01.2019 - 06.2023
Bachelor of Arts - Dance
University of Maryland Baltimore County
Google Digital Marketing & Ecommerce Professional Certificate
HIPAA
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