Hi, I’m
Regina Cantaloube
Placerville,CA
Summary
Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
19
years of professional experience
1
Certification
Work History
Safeway
Multi-Purpose Clerk
11.2019 - Current
Job overview
- Proficient in multiple departments including Recruiting, Pharmacy, Front End and Floral
- Trained and supervise a team of cashiers to ensure efficient checkout processes and exceptional customer experiences
- Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
- Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
- Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
Snowline Hospice Thrift
Store Manager
07.2019 - 11.2019
Job overview
- Increased foot traffic by 35% over 3-month period
- Increased organization presence by using out of the box ideas and strategies (New Customer Experience-Boutique Thrift Model)
- Accomplished HR objectives by recruiting, selecting, orientating, coaching, and mentoring
- Facilitated new volunteer relationships to our site, increasing free labor and productivity
- Analyzed sales statistics to forecast, schedule and control labor costs
- Developed store event to market & introduce our organization to the Sacramento area (Holiday Spectacular Event)
- Managed a team of 26 crew members and 5 volunteers to increase productivity by 50% holding all accountable and transparency of the P & L
Snowline Hospice Thrift
Assistant Manager
04.2018 - 06.2019
Job overview
- Managed a team of 25 in the absence of the General Manager
- Rolled out a new pricing strategy to increase sales by 20% over the last fiscal year
- Instrumental in the Fundraising campaign that brought in $20,000 (Link Up Campaign/HAT program)
- Directed 5 store events that drove sales by $39,000
- Increased sales over the last fiscal year while creating a buzz with Dynamic Displays & Merchandising strategies
- Received very positive feedback from customers regarding the changes I directed on the sales floor
- Redesigned the sales floor layout to allow for more product displays and cross merchandising
- Redesigned departments for maximum impact and the WOW Factor
- Initiated a solid safety program on site
- Created a Jewelry sales program
- Recruited 12 new volunteers and 2 were job offered
World Market
Beverage Operations Manager
08.2014 - 04.2018
Job overview
- Developed and implemented beverage programs to enhance customer experience and increase sales
- Managed inventory levels, ensuring optimal stock of beverages while minimizing waste
- Collaborated with suppliers to negotiate favorable pricing and maintain strong vendor relationships
- Trained staff on proper preparation techniques, presentation, and knowledge of beverages
- Provided exceptional customer service by addressing inquiries, resolving complaints, and making recommendations based on individual preferences
- Implemented upselling strategies among staff members resulting in an increase in average check size by 10%
Pier 1 Imports Inc
Visual Merchandiser
10.2011 - 10.2014
Job overview
- Designed and executed visually appealing displays to showcase merchandise in accordance with brand guidelines
- Utilized knowledge of current fashion trends and customer preferences to create compelling product presentations that drove sales
- Implemented innovative techniques such as color blocking, storytelling, and focal points to enhance the visual impact of displays
- Managed inventory levels of visual props and fixtures, ensuring availability for upcoming promotions or events
- Developed seasonal window displays that captured attention from passersby and enticed them into the store
- Assisted customers by providing styling advice based on their preferences while showcasing relevant merchandise
Kaiser Permanente
Administrative Assistant
11.2005 - 10.2010
Job overview
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office events such as on site CCM Classes, holiday parties, and staff meetings
- Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc
- Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork
- Assisted in the preparation of program reports, presentations, and other documents by gathering data and conducting research
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
Education
KP Pharmacy Technician Training Livermore, CA
Pharmacy Tech License from Pharmacy Technician
11-2010
San Jose High SchoolSan Jose, CA
HS Diploma
07.1984
Skills
- Patient management
- Appointment scheduling
- Electronic health records
- Effective communication
- Patient care and confidentiality
- Medical office management
- Positive attitude
- Office administration
- Medical terminology
- Multitasking and organization
Certification
Driver's License
Timeline
Multi-Purpose Clerk
Safeway
11.2019 - Current
Store Manager
Snowline Hospice Thrift
07.2019 - 11.2019
Assistant Manager
Snowline Hospice Thrift
04.2018 - 06.2019
Beverage Operations Manager
World Market
08.2014 - 04.2018
Visual Merchandiser
Pier 1 Imports Inc
10.2011 - 10.2014
Administrative Assistant
Kaiser Permanente
11.2005 - 10.2010
San Jose High School
HS Diploma
Driver's License
KP Pharmacy Technician Training
Pharmacy Tech License from Pharmacy Technician
Similar Profiles
Benjamin Richardson-BlairBenjamin Richardson-Blair
Overnight Grocery Clerk at SafewayOvernight Grocery Clerk at Safeway
Steven FraireSteven Fraire
Meat Retail Operations at SafewayMeat Retail Operations at Safeway
Matthew PeñaMatthew Peña
Person in Charge - P.I.C. at SafewayPerson in Charge - P.I.C. at Safeway