Regina Caperton
Livonia,MI
Overview
21
21
years of professional experience
Work History
EBay Seller
Self
Livonia, MI
03.2022 - Current
- Resolved customer requests, grievances, and returns effectively.
- Identified areas of improvement by analyzing feedback from customers.
- Developed customer service policies and procedures to ensure timely responses to inquiries.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
- Created detailed product listings with photographs, descriptions, and prices.
- Received and processed payments from customers using electronic transaction services.
- Canceled orders based on customer requests or inventory or delivery problems.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Monitored inventory levels and updated stock availability on eBay.
- Responded to customer complaints and disputes in a timely manner.
- Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
- Purchased new or used items from online or physical sources for resale via websites.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
Consultant
J&J AG
Linden, MI
03.2022 - 03.2024
- Generated appealing advertisements for eBay items.
- Validated and confirmed shipping costs.
- Developed spreadsheets and catalogs for drop shipments.
Coder 1
Progressive
Plymouth, USA
10.2019 - 03.2022
- Utilized spreadsheets to calculate and distribute interest for payments made past due date.
- Maintained knowledge of learning blocks to remain current on processes.
- Responded to calls assisting providers with claim status inquiries.
- Validated billing information to facilitate precise payment handling.
- Consistently managed the accurate and timely processing of up to 100 bills daily.
- Maintained production goals by efficiently completing assigned coding tasks.
MEDICAL INSURANCE SPECIALIST
NETMD BUSINESS
Livonia, USA
06.2008 - 08.2019
- Applied thorough knowledge of ICD-9 and CPT for medical coding.
- Recorded and managed payment postings accurately.
- Processed EOBs and handled mail correspondence.
- Managed overdue accounts and addressed aged insurance claims.
- Entered and posted charges accurately.
- Managed phone communications promptly and with professionalism.
- Dispatched charts to insurance companies.
Account Specialist
American logistics
Wayne, USA
06.2006 - 06.2008
- Managed receiving processes to ensure efficient handling of incoming goods.
- Maintained up-to-date tracking systems for ongoing tasks.
- Processed invoices for incoming freight across several accounts.
- Responded to and solved customer complaints promptly.
- Generated pick sheets, invoices, orders in a timely manner.
Medical Billing Clerk
Huron County Medical Care Facility
Bad Axe, USA
06.2004 - 06.2006
- Managed incoming calls efficiently.
- Managed the transmission of essential documents via fax.
- Recorded charges and processed payments accurately.
- Ensured accurate processing of deposits for trust and depository funds.
- Managed financial transactions for admissions, discharges, and modifications to payor status.
- Managing processing of aged insurance claims.
- Contacting overdue clients.
Education
Certificate program - medical insurance
Baker College
Cass City, MI03.2004
Skills
- Medical Billing
- ICD-9
- Medical Record Management
Timeline
EBay Seller
Self
03.2022 - Current
Consultant
J&J AG
03.2022 - 03.2024
Coder 1
Progressive
10.2019 - 03.2022
MEDICAL INSURANCE SPECIALIST
NETMD BUSINESS
06.2008 - 08.2019
Account Specialist
American logistics
06.2006 - 06.2008
Medical Billing Clerk
Huron County Medical Care Facility
06.2004 - 06.2006
Certificate program - medical insurance
Baker College
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