Regina Carraher

• First point of contact for patients calling to schedule ambulatory appointments.
• Maintain oe exceed over 95% on all EPIC Registration Audits.
• Maintain or exceed over 92% on all Call Quality Audits.
• Streamlined call handling processes for improved efficiency and reduced wait times.
• Provided exceptional support to patients, ensuring all needs were met within a timely manner.
• Effectively managed multiple priorities simultaneously within a fast-paced environment, ensuring optimal time management skills remained at the forefront.
• Handled complex insurance queries efficiently, utilizing thorough understanding of coverage plans to provide accurate information.
• Maximized accuracy of customer information by updating and maintaining detailed records in the database.
• Assisted customers with scheduling appointments, resulting in increased patient satisfaction.
• Contributed to company growth by consistently meeting or exceeding performance targets.
• Collaborated with team members to achieve monthly performance goals.
• Boosted first-call resolution rates by thoroughly assessing caller needs and providing accurate information promptly.
• Enhanced customer experience by promptly addressing inquiries and resolving issues.
• Ensured adherence to HIPAA regulations while managing sensitive patient data throughout daily tasks.
• Handled high volume of inbound calls, maintaining patience and professionalism under pressure.
• Facilitated prompt issue resolution, connecting callers with relevant personnel when necessary for further assistance.
• Fostered a positive work environment through active participation in team meetings and collaborative problem-solving efforts.
• Improved communication between departments by effectively liaising with medical staff regarding patient concerns and updates.
• Maintained detailed knowledge of company policies, procedures, and services to confidently answer customer inquiries.
• Developed strong relationships with clients through personalized service and diligent followup.
• Supported departmental initiatives for improvement through regular feedback on workflow bottlenecks and suggested solutions for optimization.
• Improved access center reputation by consistently delivering empathetic, knowledgeable service in every interaction.
• Increased overall productivity by streamlining administrative tasks such as appointment confirmations and document filing.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Provided excellent customer service to patients and medical staff.
• Followed document protocols to safeguard confidentiality of patient records.

• Greet patients and families as they came into the surgery department.
• Process patient registration, verifying demographics, obtaining insurance cards and patient identification.
• Register patients for their procedures in EPIC.
• Ensure patient flow was maintained and informed supervisor, physician of any department patient issues immediately.
• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.
• Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
• Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
• Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
• Maintained patient confidentiality in line with HIPAA regulations.
• Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
• Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.

Assisted residents with daily living, including using the restroom, bathing, washing, dressing, cooking, serving food among anything else they might need assistance with.

• Assisted residents in preparing for activity and social programs.
• Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
• Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
• Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
• Promoted health and wellness through coordination of workshops and activities that focused on mental, physical, and emotional well-being.

• Worked as a liaison between management and non management teal members.
• Coaching on warehouse and vendor orders and handled day-to-day cash functions'
• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Promoted a positive work environment through open communication and effective conflict resolution strategies.
• Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
• Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
• Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
• Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
• Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
• Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
• Improved team efficiency by implementing effective scheduling and task delegation.
• Ensured compliance with company policies, safety regulations, and industry best practices.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

• Supervised approximately 5 credentialers who were assigned to Physician, Provider and Ancillary medical divisions.
• Acted as main point of contact for credentialing for providers placed overseas in locations including credential verification and submission as well as DOCPER ans TCSA submission
• Upheld strict confidentiality standards, safeguarding sensitive provider information from unauthorized access or disclosure.
• Fostered a positive work environment through active participation in team meetings, collaborating on strategies to improve departmental performance.
• Boosted productivity levels within the credentialing team by training new employees on proper procedures and best practices within the role.
• Reduced errors in documentation by thoroughly auditing provider files for completeness and accuracy.
• Collaborated with department heads to develop a comprehensive credentialing policy, ensuring compliance with industry standards.
• Assisted in maintaining accreditation status by preparing necessary reports and materials for site visits and audits.
• Streamlined the credentialing process by implementing an efficient tracking system for medical staff applications.
• Increased efficiency in data management by implementing a user-friendly database system for storing provider information.
• Improved turnaround times for processing credentials by diligently reviewing and verifying provider eligibility.
• Maintained accurate files, records and credentialing documents in well-maintained databases using [Software].
• Coordinated continuing education opportunities for medical staff, promoting professional growth and development among affiliated providers.
• Expedited the onboarding process for new medical staff by efficiently managing initial appointments and reappointment's.
• Minimized potential legal complications by ensuring adherence to federal and state regulations governing healthcare practitioners'' licensure and certification requirements.
• Assisted with special projects as needed, demonstrating adaptability and commitment to the success of the organization.
• Strengthened relationships with external agencies by responding promptly to verification requests and inquiries regarding providers'' credentials.
• Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
• Assisted with managed care auditing processes and performed internal file audits.
• Ensured smooth communication flow between departments by acting as a liaison between medical staff services and other administrative units.
• Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
• Received and evaluated applications to look for missing and inaccurate information.
• Conducted primary source verifications such as background checks and board certifications.
• Created and maintained compliant work environment.
• Identified gaps in existing compliance processes and recommended updates.
• Completed field checks to verify licenses and permits for various business.
• Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
• Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
• Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.