Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

Regina Cerqua

Clifton Park

Summary

Seeking a Full-time Position in the Property management industry, market rate properties from cohoes to Saratoga area.

Diligent Desired Position with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.

Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.

Well-qualified Job Title with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

26
26
years of professional experience

Work History

Property Manager

Conifer Realty
09.2024 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Coordinated appointments to show marketed properties.

Property Manager

Oakbrook commons
01.2021 - 09.2024
  • Manage property of 204 units , oversee maintenance, leasing/tours
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Communicated effectively with owners, residents, and on-site associates.

Property Manager

Horizon Land Management
06.2018 - 01.2021
  • Overseeing a property of 230 , Sales\Leasing, vendor bidding, staff management,Office work
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Enhanced security measures, significantly reducing incidents on property premises.

Property Manager

American Housing Foundation
08.2012 - 01.2018
  • Office work, sales, leasing,Customer relations
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Kept properties in compliance with local, state, and federal regulations.

Assistant Property Manager

Axiom Realty Management
10.2011 - 09.2012
  • Sales, Office work
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Processed security deposit refunds.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Kept accurate records of all resident and tenant correspondence.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Collected and maintained careful records of rental payments and payment dates.

Leasing Consultant

Prime Companies
08.2007 - 09.2011
  • Distributed and followed up on tenant renewal notices.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to requests and scheduled appointments for property showings.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

Sales Representative

Nexxus Hair Care Products
09.1998 - 03.2002
  • Responsible for development and growth of assigned territory
  • Developed strong customer relations
  • Developed business ideas to increase retail
  • Provided excellent service to over 200 clients.Increased territory by opening new accounts
  • Coordinated and presented product knowledge classes as needed for new clients and new product lines
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Informed customers of promotions to increase sales productivity and volume.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Maintained current knowledge of evolving changes in marketplace.
  • Presented professional image consistent with company's brand values.

Education

Associate - Business

Colonna School of Cosmotology
Albany

Business -

Shenendehowa Central School
Clifton Park

Skills

  • Sales
  • Property Oversight
  • Office Management
  • Accounts Payable
  • Property Leasing
  • Marketing
  • Accounts Receivable
  • Management
  • Fair Housing Regulations
  • Customer service
  • Conflict management
  • Landlord-tenant law
  • Administrative experience
  • Property maintenance
  • Presentation Skills
  • QuickBooks
  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling
  • Occupancy management
  • Administrative support
  • Fair housing mandates
  • Tenant and eviction laws
  • Vendor management
  • Multi-family property management
  • Financial budgeting and reporting
  • Marketing and advertising
  • Contract negotiation
  • Preventive Maintenance

Additional Information

Professional appearance, Detail-oriented, Good communication and presentation skills, Staff management, Office/computer skills, Sales, Manage time wisely

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Property Manager

Conifer Realty
09.2024 - Current

Property Manager

Oakbrook commons
01.2021 - 09.2024

Property Manager

Horizon Land Management
06.2018 - 01.2021

Property Manager

American Housing Foundation
08.2012 - 01.2018

Assistant Property Manager

Axiom Realty Management
10.2011 - 09.2012

Leasing Consultant

Prime Companies
08.2007 - 09.2011

Sales Representative

Nexxus Hair Care Products
09.1998 - 03.2002

Associate - Business

Colonna School of Cosmotology

Business -

Shenendehowa Central School

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Regina Cerqua