Regina Chaney-Neira
Bakersfield,CA
Summary
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
30
30
years of professional experience
Work History
Office Manager
Bakersfield Auto Body
05.2022 - Current
- Streamlined office operations by implementing efficient processes and policies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Estimator
Duran Detail Auto Body
10.2021 - 05.2022
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
Controller
Neira's Collision Centers, Inc
06.1994 - 11.2020
- Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between locations.
- Enhanced financial reporting accuracy by streamlining accounting processes and implementing internal controls.
- Increased cash flow by diligently managing accounts receivable and implementing effective collection strategies.
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Streamlined annual audit process, working closely with external auditors to ensure accurate representation of company''s financial position.
- Provided insightful financial analysis to support executive team in making informed business decisions.
- Led cross-functional teams in the implementation of new accounting software, improving overall efficiency within the company.
- Prepared balance sheets, cash flow reports and income statements.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Ensured compliance with tax regulations by managing the timely preparation and filing of all required returns.
- Oversaw accounts payable and receivable operations for an Automotive Collision Repair business with $450,000 in monthly expenses.
Education
High School Diploma -
West High School
Bakersfield, CA06.1994
Skills
- Staff Management
- Policy Development
- Customer Service
- Problem Solving
- Administrative Support
- Bookkeeping
- Conflict Management
- Compliance Monitoring
Timeline
Office Manager
Bakersfield Auto Body
05.2022 - Current
Estimator
Duran Detail Auto Body
10.2021 - 05.2022
Controller
Neira's Collision Centers, Inc
06.1994 - 11.2020
High School Diploma -
West High School
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