Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
GeneralManager
Regina Christoforatos

Regina Christoforatos

New York,NY

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Director of Digital Marketing and Development

Good Shepherd School
New York, NY
09.2021 - Current
  • Increased brand awareness through creation and management of social media channels, Instagram, Twitter. and Facebook, boosting social media engagement by 100%
  • Created email blast campaigns to target key customers
  • Implemented weekly promotional and editorial strategies to improve customer engagement across channels
  • Initiated testing for email marketing with Trail Blazer
  • Continually maintained and improved company's reputation and positive image in markets served
  • Directed marketing projects through conceptual planning, schedule management and final implementation
  • Handle all donations by donors and keep recordings of all monies coming into the company
  • Conducted cold calls to potential donors and other entities that can help get students into the school
  • Created flyers and posted to social media through CANVA

Operations Supervisor

Nadap, Inc
New York, NY
01.2019 - 03.2022
  • Supervise 5 employees working in the Health Homes department
  • Overseeing the operating process and increase efficiency of workers for various growth-oriented programs
  • Maintain and provide efficient backup to department and ensure achievement of all internal and external needs
  • Provide training to workers and provide upgrade to various skills
  • Analyze and identify all performance related issues and ensure appropriate steps to ensure all is running smoothly
  • Monitor diligence search queue and ensure MCO’s are contacted for updated client information
  • Develop plans and supervise various departmental meetings and participate in various growth-based campaigns
  • Run all operations of the office at the StNicholas Houses at NYCHA
  • Prepare regular reports, perform audits on various operations and evaluate processes as per company requirements to inform QA Manager
  • Ensure compliance with applicable laws and company policies and update all existing policies for staff and management
  • Advises clients on their care as needed
  • Conducts telephonic outreach efforts for clients referred by DSRIP
  • Continues to complete all tasks of the Assistant Outreach Supervisor
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant Outreach Supervisor

Nadap, Inc
New York, NY
01.2016 - 01.2019
  • Provides prompt review of submitted core service outreach documentation and verifies that needed activities are accounted for and reflective of department and Health Home expectations
  • Coaches’ staff to ensure that needed corrections are made and submitted as needed in an expeditious fashion
  • Ensures staff provide effective outreach services to all referred clients by monitoring staff work activities (methods, strategies, follow-up, collaboration with collateral contacts, documentation, and confidentiality and contact standards), utilizing management tools, databases and multiple Electronic Health Records systems to provide continuous feedback, support and if needed, corrective action in assisting staff in meeting outlined objectives
  • Implements structured quality improvement (QI) activities
  • Reviews client records, including databases and Electronic Health Records to evaluate effectiveness of services
  • Contacts clients to follow-up with staff's service delivery
  • Documents QI activities
  • Provides feedback and training to staff based on QI outcomes
  • Monitor performance and provide direction as needed to Operations Coordinator and Outreach Support Specialist in completion of tasks assigned
  • Conduct performance appraisals in collaboration with Director
  • Provide training as needed
  • Provides administrative supervision to a team of Outreach Support Specialists and Outreach Coordinators through regular individual and group supervision
  • Ensures that all staff receives program orientation and job specific training that reflects the policy and procedure of the department and Health Home(s)
  • Correspond with designated Health Homes/ Care Management Agencies to coordinate the processing of new referrals and enrollment requests
  • Track and provide feedback to supervisor(s) regarding approvals and denials
  • Follow up on any cases pending final disposition
  • Continuously evaluate, adjust, and coordinate team daily tasks to ensure that performance targets are met
  • Monitors census size, mix, and need for team and individual staff
  • Participate in program management and planning, report on team performance and quality, and integrate continuous quality improvement into support systems as part of the HHCC management team
  • Implement agreed-upon adjustments/initiatives
  • Assisting in the implementation of services at NYCHA
  • Performs other duties as assigned

Operations Coordinator

I, Nadap, Inc
New York, NY
01.2015 - 01.2016
  • Complete audits of client charts to verify completeness of client profile and documentation in Health Home Database and electronic health records
  • Submit client enrollment packets to the appropriate Health Homes Programs for approval
  • Negotiate with other Care Management Agencies if denied and inform Supervisor(s) of all updates and decisions
  • Keep notes in the Health Homes Database of all clients, Care Management Agencies and Health Homes interactions
  • Generate and distribute work reports for clinical staff and partners (e.g
  • Community Based Referral reports, core service delivery reports, caseload tracking reports, etc) as requested
  • Generate and prepare Enrollment Request Reports and correspond with designated Health Homes to coordinate the processing of new referrals and enrollment requests
  • Provide feedback to supervisor(s) regarding approvals and denials
  • Follow up on any cases pending final disposition
  • Prepare monthly Referral Reports and Bi-Weekly Correspondence to Off-Site Partnerships informing them of approval/denial for client referrals
  • Prepare, print, scan, sort, eFile/ hard file, and organize administrative and clinical documentation/correspondence (e.g
  • Policy and Procedures, training materials, outreach letters, Assessments, Care Plans, consents)
  • Prepare for archiving and label electronic and hard files
  • Provide other administrative support to Care Coordinator and Outreach and Engagement teams as needed
  • Receive intake referrals in electronic/written and verbal formats
  • Enter new clients into database system, verify Medicaid status, and communicate the presence of new referrals to the supervisory team for follow up
  • Enter all new clients in the RMA, GSI and Crimson Information Systems
  • Track clients Medicaid information in EPaces, MAPP Portal or the Psyckes Information System
  • Track alerts from Health Homes and partners (e.g
  • Hospitalization alerts), research member information, enter informational note outlining alert into database, and ensure that the appropriate staff and supervisor(s) are notified of the alert; track response compliance
  • Using electronic database and hard copy storage systems, search for and retrieve recent and archived client files upon request to meet requirements of contractors, audit, and departmental managers and supervisors; Ensure that all hard files remain appropriately stored and maintained
  • Performs other duties as assigned

Office Assistant

Nadap, Inc
New York, NY
01.2015 - 01.2015
  • Prepare Copy Machine status reports/keeping track of all copies, prints and scans made
  • Prepare check requests in order to ensure proper billing of supplies and services by various companies
  • Scanning, filing and keeping a budget track of check requests once approved and completed
  • Inventory of all office supplies and pantry supplies for both Administration and Comprehensive Employment Services
  • Ordering of all office and pantry supplies, handling ordering accounts with Weeks Lerman and Staples
  • Created interim business cards, workstation labels and mail station labels for employees, preparing and ordering business cards for all employees once probationary status is over
  • Stocking of all arriving inventory and keeping a log of all supplies
  • Weighing, stamping, sorting and mailing of outgoing mail, sorting and distributing of incoming mail
  • Maintaining that office is up to par on a weekly basis/lights, copiers, bathrooms, offices etc., and reporting any problems to proper persons
  • Keeping logs for all new hires/copier codes, building passes, business cards, etc.

Office Clerk

Nadap, Inc
New York, NY
01.2013 - 01.2015
  • Answer phones in a large capacity office area and directing all calls to proper employee and/or program
  • Prepare check requests in order to ensure proper billing of supplies and services by various companies
  • Scanning, filing and keeping a budget track of check requests once approved and completed
  • Inventory of all office supplies and pantry supplies for both Administration and Comprehensive Employment Services
  • Created interim business cards, workstation labels and mail station labels for employees
  • Stocking of all arriving inventory and keeping a log of all supplies
  • Weighing, stamping, sorting and mailing of outgoing mail
  • Sorting and distributing of incoming mail

Education

in Progress - Psychology

Lehman College of The City University of New York
The Bronx, NY

Psychology - undefined

Skills

  • Complex Problem Solving
  • Team Building
  • Microsoft Office Suite
  • Coaching and Mentoring
  • Quality Assurance
  • Performance Management
  • Decision Making
  • Schedule Coordination
  • Regulatory Compliance
  • Staff Development and Training
  • Team Management and Supervision
  • Handling Customer Complaints
  • Motivational Leadership
  • Multitasking and Prioritization
  • Friendly and Relatable
  • Remote Work Coordination
  • Employee Motivation and Discipline
  • Staff Management
  • Planning and Coordination
  • Good Telephone Etiquette
  • Active Listening

Certification

Management and Leadership skills for First-Time Supervisors and Managers

Excelling as a Manager or Supervisor

Maximizing Staff Performance through Staff Supervision

Emerging Leaders Program

Taking Control of Tough Performance and Attitude Problems


Languages

Greek
Native or Bilingual
Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Digital Marketing and Development

Good Shepherd School
09.2021 - Current

Operations Supervisor

Nadap, Inc
01.2019 - 03.2022

Assistant Outreach Supervisor

Nadap, Inc
01.2016 - 01.2019

Operations Coordinator

I, Nadap, Inc
01.2015 - 01.2016

Office Assistant

Nadap, Inc
01.2015 - 01.2015

Office Clerk

Nadap, Inc
01.2013 - 01.2015

in Progress - Psychology

Lehman College of The City University of New York

Psychology - undefined

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Regina Christoforatos