Regina Clark
Paris,KY
Summary
Skilled in data entry and customer service, by securely handling sensitive information and reducing call wait times, enhancing customer satisfaction. My proactive problem-solving and commitment to ongoing training significantly contributed to meeting performance metrics, showcasing my ability to manage high-pressure situations and improve operational efficiency.
Overview
18
18
years of professional experience
Work History
Tier 2 Customer Service Representative
Pearl Interactive Network
09.2015 - Current
- Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times within accounts regarding Healthcare.gov and Medicare
- Consistently met performance metrics with effective problem-solving tactics.
- Participated in ongoing training sessions to stay updated on industry developments and enhance personal skill set continually.
- During peak periods minimal customer wait times due to consecutive calls.
- Reduced call wait times for better customer experience by efficiently handling inquiries and escalating issues when necessary.
Tier 2 Customer Service Representative
Pacific Pulmonary Medical Group
09.2010 - 09.2015
- Ordered Oxygen supplies including but not limited to Concentrators, tanks and various supplies for at home patients.
- Scheduled and dispatched off site technician's for patient care needs.
- Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
Tier 1 Customer Support Representative/Help Desk Support Specialist
Vision Works Corp
09.2006 - 09.2010
- Conducted patient appointment's for pre and post op Lasik surgery.
- Followed up with patients needing medications post op for comfort relief.
- Overseen building closing procedures
- Assisted and documented employee time management
- dispatched incoming calls to proper departments and escalated issues.
Education
Associate of Applied Science - Medical And Business Management
University of Cincinnati
Cincinnati, OH06-2001
Skills
- Data entry proficiency
- Customer service expert
- Call handling
- Complaint resolution
- Call Center Operations
- Account updating
- Information Protection
Timeline
Tier 2 Customer Service Representative
Pearl Interactive Network
09.2015 - Current
Tier 2 Customer Service Representative
Pacific Pulmonary Medical Group
09.2010 - 09.2015
Tier 1 Customer Support Representative/Help Desk Support Specialist
Vision Works Corp
09.2006 - 09.2010
Associate of Applied Science - Medical And Business Management
University of Cincinnati
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