Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager

Regina Cleaver

Mesa,ARIZONA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Santander
Mesa, United States
12.2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of 60 plus customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Medical Scheduler

VA Medical Center
Phoenix, AZ
03.2015 - 10.2017
  • Answered over 30 plus phone calls per day, scheduled appointments and handled patient inquiries.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow, Established purpose of visit and performed in office processes.
  • Registered and verified patient records before triage with most up-to-date information.
  • Checked patient histories and current information while scheduling follow-ups and other appointments.

Medical Assistant

Agave Pedicatrics
Scottsdale, AZ
05.2013 - 03.2015
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering multiple phones and filing.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Sanitized, restocked and organized 5 exam rooms and all medical equipment

Education

Associate of Applied Science - Medical Specialties

College America - Phoenix
Phoenix, AZ
02.2015

Skills

  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Inbound and Outbound Calling
  • Solving Customer Concerns

Languages

Sign Language

Timeline

Customer Service Representative

Santander
12.2017 - Current

Medical Scheduler

VA Medical Center
03.2015 - 10.2017

Medical Assistant

Agave Pedicatrics
05.2013 - 03.2015

Associate of Applied Science - Medical Specialties

College America - Phoenix

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Regina Cleaver