Regina Clippard
Medical Representative
Bloomington,MN
Summary
Dynamic medical office professional with extensive experience at Advancements in Allergy and Asthma Care, Ltd., recognized for enhancing patient engagement and optimizing electronic medical records management.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Advancements in Allergy and Asthma Care, Ltd.
Minnetonka, MN
06.2024 - 08.2024
- Handled a large volume of incoming phone calls to respond to questions and concerns through messages with team members
- Reached out to scheduled patient’s appointments as defined and responded to patient’s billing questions
- Recorded and collected patient’s payments
- Identified and collected patient’s demographic information correctly in accordance with organization’s standards
- Updated and recorded patient’s electronic medical records and patient profiles
- Maintained patient’s confidentiality financial and medical information per HIPAA regulations
- Adhered to organization’s policies and compliance requirements
Unit Secretary
Northwestern Medicine
Chicago, IL
05.2022 - 04.2024
- Answered the phone promptly and transferred calls according to Northwestern Medicine’s phone standards using AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank)
- Coordinated calls effectively on multiple lines simultaneously
- Scanned proper forms into the electronic medical record (EMR)
- Performed admissions, discharges, ad transferred activities on time
- Performed patient’s chart to be sent to medical records after patient discharged, discharged to another healthcare facility, transferred to another inpatient unit, or the operation room (OR)
- Demonstrated ability to use the EPIC system as needed
Administrative Assistant/Check-In Clerk
Cara
Chicago, IL
07.2019 - 03.2020
- Welcomed and checked-in guests into the building; served as the face of Cara to all visitors
- Organized approximately 10 large bags of donations daily for professional and business casual clothing for Cara’s participant while working in a fast pace environment
- Logged in-coming packages, and communicate daily with Cara Chicago staff for inter-office mail distribution
- Multi-tasked a multi-line phone system approximately 50 calls a day to properly transfer calls to the proper staff
- Utilized standard office equipment including laptop, copier, and fax machine
English and Creative Writing Department, Office Assistant
Columbia College
Chicago, IL
01.2018 - 05.2018
- Greeted and welcomed all faculty, staff, students, and guests into the English and Creative Writing Office
- Logged the amount of student’s copies into the Excel Digital Print Log, and completed copy jobs for faculty and students
- Answered phones, directed calls, and delivered messages
Marketing Communication Intern
Public Narrative
Chicago, IL
09.2017 - 05.2018
- Maintained Public Narrative’s for a leading journalism nonprofit organization and Survey Monkey
- Researched and contacted customers’ to verify data, and updated information currently listed in the database
- Emailed and scanned customers’ their outlet to update their information
- Answered phones, directed calls, and delivered messages
Homecare Assistant
Help At Home
Chicago, IL
04.2010 - 12.2016
- Executed home-care assistant assignments in customers’ homes with adherence to policies and procedures
- Observed changes in customer’s behavior and recorded documentation issues and incidents
- Ensured compliance to and documentations of care plans to minimize incidents
- Encouraged positive working relationships
Education
Certificate of Completion - one year of employment and Cara's Retention Services
Cara Chicago
Chicago, IL01.2021
Certificate of Achievement - Personal and Professional Development
Cara Chicago
Chicago, IL01.2019
Master of Fine Arts - Poetry
Columbia College
Chicago, IL01.2018
Bachelor of Science - Health Information Management
University of Illinois at Chicago
Chicago, IL01.2012
Associate of Arts with (Honors) -
Kennedy-King College
01.2009
Skills
- Excellent customer service skills with 2-3 years of medical office experience
- Customer service oriented
- Excellent interpersonal, verbal, and written communication skills
- Basic computer skills and ability to type 40 wpm
- Proficiency in computer data-entry/typing
- Ability to read, write, and communicate effectively in English
- Excellent organizational, time management, analytical, and problem solving skills
- Electronic medical records
- Patient confidentiality
- Billing procedures
- Appointment scheduling
- Customer service
- Multi-line phone management
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Regulatory compliance
- Team collaboration
- Patient engagement
- Conflict resolution
- Point-of-sale system
- HIPAA guidelines
- Microsoft office
- Payment collection
- Co-payment collection
- Office administration
- Medical terminology
- Medical records management
- Patient registration
- Organizational skills
- Prescription refills
- Health information management
- Patient scheduling
- Appointment setting
- Front desk operations
- Insurance verifications
- Telephone etiquette
- Medical office procedures
- Records maintenance
- Medical office administration
- EMR / EHR
Timeline
Medical Receptionist
Advancements in Allergy and Asthma Care, Ltd.
06.2024 - 08.2024
Unit Secretary
Northwestern Medicine
05.2022 - 04.2024
Administrative Assistant/Check-In Clerk
Cara
07.2019 - 03.2020
English and Creative Writing Department, Office Assistant
Columbia College
01.2018 - 05.2018
Marketing Communication Intern
Public Narrative
09.2017 - 05.2018
Homecare Assistant
Help At Home
04.2010 - 12.2016
Certificate of Completion - one year of employment and Cara's Retention Services
Cara Chicago
Certificate of Achievement - Personal and Professional Development
Cara Chicago
Master of Fine Arts - Poetry
Columbia College
Bachelor of Science - Health Information Management
University of Illinois at Chicago
Associate of Arts with (Honors) -
Kennedy-King College
Similar Profiles
Kristi CoffinKristi Coffin
Prior Authorization Coordinator at Advancements in Allergy and Asthma CarePrior Authorization Coordinator at Advancements in Allergy and Asthma Care
Courtney MatthewsCourtney Matthews
Medical Front Office Leader at Family Allergy & Asthma CareMedical Front Office Leader at Family Allergy & Asthma Care
Rehan AbdallahRehan Abdallah
Medical Assistant at Premier Allergy, Asthma, & Sinus CareMedical Assistant at Premier Allergy, Asthma, & Sinus Care
Ahmed DowlowAhmed Dowlow
Health Promotion Intern at Ethiopian Disaster and Risk Management BureauHealth Promotion Intern at Ethiopian Disaster and Risk Management Bureau
Christina SheranChristina Sheran
School Psychologist at Minneapolis Public SchoolsSchool Psychologist at Minneapolis Public Schools