Summary
Overview
Work History
Education
Skills
Skills
Accomplishments
References
Timeline
Generic
Regina Cobbs-McKinney

Regina Cobbs-McKinney

Riverdale,IL

Summary

Management /Trainer/ Job Coach willing to Build and Gain all Knowledge within your company extensive experience in many area willing to share them with your company and gain your knowledge as well

Overview

22
22
years of professional experience

Work History

Merchandiser

Home Depot
Chicago, IL
02.2010 - 09.2011

Conducted qualitative and quantitative analysis also the quality of the product in the operation using simulation models and other tools.


Cashier

Dollar Tree
Homewood, IL
01.2007 - 09.2010

Assessed customer needs and responded to questions.

Cleaned and straightened work area.

Issued receipts for purchases and gifts.

Bagged merchandise by following standard procedures.

Organized register supplies.

Unboxed new merchandise.

Rotated stock to maintain freshness.

Operated cash register with proficiency.

Provided professional and courteous service at all times.

Worked overtime shifts during busy periods.




Inventory Speacialist

RGIS
Oak Lawn, IL
01.2007 - 02.2008

Conducted qualitative and quantitative analysis of all the merchandise quality of the operation by using computerize models equipment and other tools.

Counted and verified for accuracy of all merchandise in operation..


Assistant Manager

Popeyes Chicken
Harvey, IL
01.2004 - 07.2005

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Ensured proper cleanliness was maintained in all areas of the bar and front of house.

Performed restaurant walk-through to insure that store is at companies expectation.

Counseled and disciplined staff when necessary.Increased weekly revenue by 50 percent.

Improved annual productivity by 50 percent.


Store Manager

Burger King
Chicago, IL
01.1990 - 01.2004

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Ensured proper cleanliness was maintained in all areas of the bar and front of house.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Performed restaurant walk-through to insure companies store cleanness is followed insure that customer are given excellent service and good quality.

Carefully prepared weekly payroll to keep up with projected revenue for the week.

Regularly updated computer systems with new pricing and daily food specials.

Managed accounts payable, accounts receivable and payroll.

Counseled and disciplined staff when necessary.

Increased weekly revenue by 100 percent.

Improved annual productivity by 100 percent.

Trained staff of thirty employees for correct facility procedures, safety codes, proper recipes and portion techniques.


Home-Maker

Ashley Quality Care
Chicago, IL
01.1996 - 01.2003

Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.

Polished furniture and metal fixtures.

Gathered and emptied trash and recycling bins.

Dusted and mopped all hard surfaces.

Cleaned Venetian blinds, including washing and vacuuming them.

Removed soiled service ware and set tables with clean silverware and glassware.

Made nutritious snacks and meals for clients

Prepared, served and cleaned up daily meals for clients.


Housing Keeping

Red Roof Inn
Lansing, IOL
01.1997 - 01.2002

Monitored supply and material inventory.

Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.

Polished furniture and metal fixtures.

Gathered and emptied trash and recycling bins.

Dusted and mopped all hard surfaces.

Cleaned Venetian blinds, including washing and vacuuming them.

Scraped gum off of hard surfaces and carpet.

Wet mopped and spot mopped public corridors, washrooms and classrooms.

Notified building managers about needed repairs and replacement equipment.

Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.

Replenished guest supplies and amenities.

Cleaned rooms to the satisfaction of all clients.


Job Coach

South Chicago Parents and Friends
Chicago, IL
01.1995 - 01.1998

Analyzed each client's training needs and developed new training programs based on the analysis.

Designed training modules that implemented strategic on all of the client's behavior training concepts.

Created a training area for client's to see if they will adapt to all work procedures.

Mentored client's to succeed and advance within the job that they achieved.

Served as a link between management and client by handling questions, interpreting and administering contracts and helping resolve work-related problems if any ever occurred

Education

AAS - Psychology

University of Phoenix
06.2014

Gourmet Cooking Menu Planning Restaurant Management

06.1989

Skills

administrative, Assistant Manager, budgeting, Business Owner, Cashier, Job Coaching, Cooking, crisis intervention, mental handicap/retardation clients, customer service, financial, Inventory, Issue receipts, Laundry, Money exchange, payroll, personnel, quality of products, Sales, scanning, Store Manager, Transportation

Skills

  • Homemaker/Job Coach for Disable (Mental Retarded)
  • Provided personal care, hygiene assistance, housekeeping, and Transportation to and from different errands they need to make
  • Prepared and maintained records of client progress and services performed, and
  • Reported changes in client condition Instructed and advised clients on budgeting
  • Located employment for the mentally challenged
  • Explained special needs of mentally challenged clients to businesses
  • Supervised, trained, monitored, and evaluated mentally challenged clients at workshop and work site
  • Counseled clients regarding job duties, money management, and career planning
  • Counseled individuals on personal, job, social, or behavioral problems
  • Provided crisis intervention to clients
  • Maintained clients records as required by laws and administrative regulations
  • Observed and evaluated clients performance, behavior, social development

Accomplishments

Assisted more than 50 by Creating and implemented daily work ability workshops for the mental handicap/retard adults and teen clients in obtaining employment.


Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of sales revenue
  • Customer Interface- Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Multi-tasking- Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Reduced staff turnover by 100% in one year by implementing several well-received team and morale-building programs.
  • Recognized by peers and management for going above and beyond normal job functions.
  • Achieved revenue goal of given dollar amount per month.
  • Successfully ran a commercial cleaning business for 3 years.
  • Inventory -Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware, and utensils.
  • Employee Training -Educated new employees on proper facility procedures and policies, following Montana Proper Food and Beverage Handling policies.
  • Responsible for coordination of up to 18 servers in restaurant with capacity of 200.
  • Maintained daily cleanliness of broiler and fryers.
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods.
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas.Cleaned and organized eating, service and kitchen areas.Cleaned and sterilized equipment and facilities.Cleaned garbage cans with water or steam
  • .Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
  • Estimated amounts and costs of required supplies, such as food and ingredients.
  • Greeted each customer with friendly eye contact
  • .Helped with preparation, set-up, and service for catering events.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.
  • Trained new employees.
  • Weighed and measured ingredients.
  • Research -Researched and developed a project which resulted in positive outcome.
  • Goal Setting - Established clear objectives and achieving a total understanding of overall expectations.

References

Reference Upon Requested

Timeline

Merchandiser

Home Depot
02.2010 - 09.2011

Cashier

Dollar Tree
01.2007 - 09.2010

Inventory Speacialist

RGIS
01.2007 - 02.2008

Assistant Manager

Popeyes Chicken
01.2004 - 07.2005

Housing Keeping

Red Roof Inn
01.1997 - 01.2002

Home-Maker

Ashley Quality Care
01.1996 - 01.2003

Job Coach

South Chicago Parents and Friends
01.1995 - 01.1998

Store Manager

Burger King
01.1990 - 01.2004

AAS - Psychology

University of Phoenix

Gourmet Cooking Menu Planning Restaurant Management

Regina Cobbs-McKinney