Regina Cole
Summary
Seeking Client Service role with 13 years of diverse experience, including as Evening Receptionist at Aviation Institute of Maintenance. Skilled in managing multi-line phone systems, guest relations, and office equipment. Proven ability to maintain professional demeanor and efficient administrative support. Willing to relocate to: Atlanta, GA - Dallas, TX - Phoenix, AZ
Experienced professional with solid background in managing evening front desk operations and providing exceptional customer service. Successfully handled guest inquiries and ensured smooth check-ins and check-outs, enhancing guest satisfaction. Demonstrated effective communication and problem-solving skills to address guest needs and maintain welcoming environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Edison School of The Arts
08.2021 - 05.2024
- Maintained classroom order and ensured a conducive learning environment by enforcing rules and managing student behavior effectively.
- Interpreted existing lesson plans and delivered instructional activities to facilitate continued student learning in the teacher's absence.
- Compiled comprehensive reports detailing student performance and classroom incidents to provide feedback to the regular teacher for seamless transition and accountability.
Program Specialist
YMCA
09.2010 - 02.2024
- Facilitated academic success and personal growth by providing homework assistance and fostering a collaborative learning atmosphere.
- Ensured the well-being of students by distributing nutritious snacks and maintaining a secure environment.
- Enhanced interpersonal skills among youth through the development and implementation of team-building activities.
Caregiver/Personal Assistant
Angel's Touch
10.2020 - 07.2023
- Provided compassionate care and assistance with daily living activities, including bathing and personal hygiene to enhance client well-being.
- Prepared meals and performed light housekeeping duties to maintain a clean and safe environment for clients.
- Managed transportation for clients to medical appointments, grocery shopping, and bill payments, ensuring timely and efficient support.
Evening Receptionist
Aviation Institute of Maintenance
05.2020 - 03.2022
- Greeted guests, ensuring a professional first point of contact and fostering a welcoming environment.
- Managed multi-line phone system, efficiently handling inquiries and directing calls to appropriate departments.
- Performed nightly closure procedures and maintained accurate records through proficient use of Salesforce and office equipment.
Behavior Adjustment Facilitator
Edison School of The Arts
08.2017 - 10.2020
- Facilitated the development of students' academic, social, and behavioral skills using positive reinforcement and behavioral interventions.
- Documented and tracked student behavior, ensuring accurate records for progress monitoring and reporting.
- Communicated regularly with the principal and teaching staff to provide updates on student behavior and intervention outcomes.
Instructional Assistant
Indianapolis Public Schools
09.2016 - 06.2017
- Assisted in daily classroom management, ensuring a structured learning environment.
- Supported the lead teacher with instructional activities and student supervision.
Education
Bachelor's degree - Health Science
IUPU at Indianapolis
Indianapolis, IN05.2027
Emerging Leadership - Organizational Management
IU, Truist Leadership Institute
Indianapolis, IN05.2025
Associates Degree - Applied Health Science in Massage Therapy
Harrison College
Indianapolis, IN06.2009
Skills
- Google Docs
- Experience Working With Students (10 Years)
- Early Childhood Education
- Classroom management
- Communication Skills (10 Years)
- Data Entry
- Office Management
- Medical Office Experience
- Transportation Management
- Experience working with students
- Microsoft Access
- PeopleSoft
- Time Management
- Records Management
- Behavior Management
- Microsoft Office
- Physiology Knowledge (2 Years)
- Vital Signs (2 Years)
- Multi-Line Phone Systems
- Windows (10 Years)
- Tutoring
- Working With People With Disabilities (5 Years)
- Classroom experience
- Microsoft Outlook
- Teaching (10 Years)
- Experience With Children
- Account Management
- Clerical Experience
- Classroom Management (10 Years)
- Microsoft Word
- Anatomy Knowledge (10 Years)
- Customer Service
- Restaurant Experience (10 Years)
- Guest Relations Experience
- Microsoft Excel (5 Years)
- Childcare
- Deep Tissue Massage (10 Years)
- Administrative Experience
- Trigger Point Therapy (10 Years)
- Microsoft Excel
- Personal Assistant Experience (5 Years)
- Special Education
- Curriculum Development
- Interpersonal Skills
- Cashiering
- Hospitality (10 Years)
- Organizing Files
- Driving (10 Years)
- Microsoft Outlook (5 Years)
- Sales (2 Years)
- Salesforce (2 Years)
- Leadership (10 Years)
- Front Desk (10 Years)
- Medical Terminology (2 Years)
- HIPAA (10 Years)
- Personal Assistant Experience
- Adaptable
- Relationship building and management
- Student engagement
- Positive reinforcement
- Behavior management
- Classroom organization
- Group and individual instruction
- Verbal and written communication
- Parent-teacher communication
- Safety awareness
- Student tutoring
- Physical education instruction
- Language arts instruction
- Art and music instruction
- Creative problem solving
- Analytical skills
- Literacy strategies
- Health and safety
- Proctoring
- First Aid/CPR
- Teamwork and collaboration
- Multitasking and organization
- Organization and planning
- Critical thinking
- Relationship building
- Attention to detail
- Excellent communication
- Staff collaboration
- Classroom and activity supervision
- Time management
- Enforcing classroom rules
- Decision-making
- Teaching life skills
- Active listening
- Written communication
- Sound judgment
- Conflict resolution
- MS office
- Material distribution
- Google classroom
- Small group tutoring
- Organizational skills
- Individual tutoring
- Team building
- Student progress reporting
Accomplishments
- Achieved Professional Development by completing training with accuracy and efficiency, at Indianapolis Urban League.
Certification
- Substitute Teaching Certification
- BLS Certification
- Driver's License
- First Aid Certification
- CPR Certification
Leadership Certification
While a part-time student at IU-Indianapolis, I achieved a certificate in leadership. Truist Bank Emerging Leaders Program along with the IU Program Coordinator made sure we were prepared for leadership opportunities.
Timeline
Substitute Teacher
Edison School of The Arts
08.2021 - 05.2024
Caregiver/Personal Assistant
Angel's Touch
10.2020 - 07.2023
Evening Receptionist
Aviation Institute of Maintenance
05.2020 - 03.2022
Behavior Adjustment Facilitator
Edison School of The Arts
08.2017 - 10.2020
Instructional Assistant
Indianapolis Public Schools
09.2016 - 06.2017
Program Specialist
YMCA
09.2010 - 02.2024
Emerging Leadership - Organizational Management
IU, Truist Leadership Institute
Associates Degree - Applied Health Science in Massage Therapy
Harrison College
Bachelor's degree - Health Science
IUPU at Indianapolis
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