Regina Coley

• Provide individual counseling around domestic violence issues.
• Respond to callers accessing 24-hour hotline and provide services including crisis intervention.
• Provide information/referrals to victims of domestic violence victims and their children.
• Complete telephone intake with women requesting shelter.
• Provide/arrange for shelter for qualified persons.
• Complete shelter intake and other related forms as required.
• Ensure client confidentiality as outlined in the centers confidentiality policy.
• Provide holiday coverage of most major holidays per calendar year.
• Assist in the care and maintenance of the shelter.
• Attend trainings/meetings as required.
• Record and compile stats as required.

• Properly filled and dispensed prescriptions.
• Provides great customer service.
• Enter refill request
• Enters notes and refill request for providers in CPRS.
• Follow up on notes in a timely manner.
• Make USPS and overnight labels for packages.
• Package and meter prescriptions to be mailed out.
• Take messages for clinical pharmacists and follow up with them to make sure message was received and taken care of.
• Track packages for patients through UPS and USPS.
• Scan refills to be mailed to patients.
• Educate patients on medication refill process and how to use automatic refill line.
• Educate patients on who qualifies for Choice Care.
• Communicate with Choice Care pharmacist to see if we received a prescription for patient.

Inpatient Pharmacy

• Filled and delivered new, STAT, and missing doses.
• Performed cart fills
• Performed cart exchanges.
• Replenished pharmacy automation ATC machine.
• Filled and delivered crash carts.
• Conducted some ward stock inspections.
• Prepared Iv admixtures, piggybacks, and TPNs.
• Iv certified annually according to USP797 guidelines.
• Repackaged bulk medications for unit dose use.
• Pull and stock medications for Pyxis machines.

Outpatient Pharmacy

• Filled outpatient prescriptions including controlled drugs.
• Performed controlled drugs inventory.
• Provided customer assistance and checked patients out at pick up window.
• Restocked script pro machine.
• Helped maintained pharmacy inventory by writing down or scanning drugs that needed to be ordered.

• Properly filled and dispensed prescriptions.
• Effectively resolved insurance rejections and other billing issues.
• Managed drug and supply inventories.
• Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
• Regularly stocked shelves, rotated stock, and checked for expired medications.
• Completed and updated patient profiles, including lists of patient medication.
• Receptively answered customer questions and helped locate desired items in the pharmacy.
• Reconstituted oral liquids.
• Efficiently operated cash register and handled cash, checks, and charge transactions.
• Assisted the pharmacists with checking in and pricing drug orders, third party transaction, and relevant paperwork.
• Correctly completed pharmacy paperwork, including daily and weekly reports.
• ​Hand counted control medications, measured liquids, and reconstituted antibiotics.
• Communicated regularly with physicians, nurses, insurance companies, and managed care organizations.