Regina Contreras
Aurora,CO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Motivated Type manager with demonstrated knowledge of Industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing Number years of experience in field and ready to take on challenging, growth-oriented role with Company.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Service Experience Manager
Dillon Companies
Aurora, CO
07.2011 - 09.2021
- Customer Service Managing attended to associates and customers needs
- Servo
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of Number personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed overstocking, restocking and inventory control procedures during Type shift.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Evaluated employee performance on Timeframe basis and conveyed constructive feedback to improve skills.
- Trained and developed personnel to improve safety, employee relations and resolve Type issues.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Optimized processes and supervised Number employees.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Developed detailed plans based on broad guidance and direction.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used Industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained store equipment, printers and fax machines.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Supervised and performed human resource management functions for Number subordinates.
- Developed and administered project budgets.
- Greeted and welcomed new members, establishing and updating memberships to Company Type programs.
- Used Type strategies to promote exceptional customer service and create positive environment for employees and clients.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Launched quality assurance practices for each phase of development
- Improved staff morale and reduced employee turnover by Number%.
- Taught Job titles and Job titles effective customer service techniques, boosting client satisfaction rates Number%.
Operations Supervisor
Greyhound Lines, Inc.
Denver, CO
03.2002 - 05.2009
- (7 years 2 months)
- Customer Service Managing many associates dealt with any and every customer issue
- Appointed and managed department heads to maintain smooth operations between different functional areas.
- Monitored and supported bidding and proposal process.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Monitored supply chain and managed logistics functions for company.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained cleanliness and organization of Type workspace, working closely with employees to systemize tasks.
- Supervised Number employees on Type shift, overseeing efficiency of Task and Task.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Supervised daily operations of multi-million dollar Type operation.
- Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Delegated Type daily tasks to employees, streamlining daily progress and efficiency.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Eased team transitions and new employee orientation through effective training and development.
- Promoted positive customer experience through day-to-day supervision and management of Type facility.
- Provided exceptional customer service to customers, increasing customer loyalty Number%.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Worked directly with management, Job titles, and Type department to brainstorm, discuss strategy and mitigate Type issues.
- Drafted invoices for completed work.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed Number team members across Number departments, resulting in approximate $Number increase in annual revenue.
- Collaborated with assistant managers to open and close Type office, handle large transactions and manage inventory.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with Job titles and customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Appraised inventory levels every Timeframe and ordered new merchandise to keep quantities well-stocked.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed daily operations of Type organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Developed and rolled out new policies designed to bolster productivity and reduce overall Type costs.
- Cultivated and strengthened lasting client relationships using Skill and Skill.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Informed Job title of Type and Type incidents for assistance and remediation.
Front and Back Office Medical Assistant
Physical Therapy Rehabilitation Associates
La Puente, CA
09.2001 - 03.2002
- Front and back office
- Physical, Patients vitals records filing payroll coding billings cleaning prepared patients charts cared for elderly patients
- Posted payments and charges to patient accounts and participated in billing processes.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Ordered prescription refills on behalf of existing office patients.
- Cross-trained in front-office procedures to back up reception staff.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Helped nurses and doctors with patient procedures such as Type examinations.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Submitted patient statements and medical billing to insurance companies.
- Assisted Job titles with managing inventory and restocking examination rooms and stations.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Kept equipment operating by following operating instructions and troubleshooting any problems.
- Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Collected deductibles and copays to post money to patient accounts.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
Education
Bachelor Of Administrative Studies - Secretarial Studies And Office Administration
Rio Hondo College
Whittier, CA08.1997
Certified Medical Assistant Front & Back office - Medical Assisting
Northwest College
West Covina, CA01.2001
General Equivalency Diploma - GED - General Education
La Puente HS
La Puente, CA06.1995
Skills
- Balancing Daily Deposits
- Administration and Reporting
- POS Inventory System Operation
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Driving Continuous Improvement
- Maintaining Clean Work Areas
- Technical Proficiency
- Performance Tracking and Evaluations
- Bank Deposits
- Customer Inquiries
- Customer Needs Assessments
- Closing Procedures
- Team Collaboration
- Disciplinary Action
- Goal Attainment
- Inventory Counts
- Cash Flow Management
- Sales Strategies
- Staff Meetings
- Tracking Expenses
- Inventory Control Processes
- Merchandising Plans
- Sales Transactions
- Annual Budgets
- Operational Efficiency
- Stock Control
- Retention Strategies
- Human Resource Management
- Fiscal Management
- Performance Goals
- Recovery Coaching
- Team-Building Exercises
- Process Improvement Initiatives
Timeline
Service Experience Manager
Dillon Companies
07.2011 - 09.2021
Operations Supervisor
Greyhound Lines, Inc.
03.2002 - 05.2009
Front and Back Office Medical Assistant
Physical Therapy Rehabilitation Associates
09.2001 - 03.2002
Bachelor Of Administrative Studies - Secretarial Studies And Office Administration
Rio Hondo College
Certified Medical Assistant Front & Back office - Medical Assisting
Northwest College
General Equivalency Diploma - GED - General Education
La Puente HS
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