Regina Crawford
Bowdle,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Property Manager
Westsates Property Management
06.2020 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Collected and maintained careful records of rental payments and payment dates.
Commercial Insurance Biller
Pershing General Hospital & Nursing Home
06.2016 - 03.2020
- Improved billing accuracy by thoroughly reviewing policy information and payment details.
- Reduced outstanding payments by consistently following up on overdue accounts and negotiating payment plans.
- Enhanced customer satisfaction with prompt and accurate responses to inquiries about billing discrepancies.
- Maintained organized records of all billing activities, facilitating easy access for audits and reviews.
- Expedited claim processing times by efficiently submitting claims to insurance carriers on behalf of clients.
- Conducted regular account audits to identify inaccuracies, leading to improved overall billing accuracy rates.
- Ensured regulatory compliance by keeping up-to-date with industry changes, maintaining adherence to state-specific requirements in billing processes.
- Consistently met or exceeded performance metrics related to billing timeliness, accuracy, and customer satisfaction scores.
- Developed strong relationships with insurance carrier representatives, fostering open communication channels that facilitated efficient resolution of issues.
- Managed high-volume workloads effectively through prioritization techniques while maintaining attention to detail in every task.
Director of Patient Finance
South Lyon Medical Center
08.2002 - 09.2012
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Proctor R Hug
Reno, NV 06.1981
Skills
- Vendor Management
- Property Management
- Maintenance Scheduling
- Tenant relations
- Payment Collection
- Lease Renewals
- Financial budgeting and reporting
- Tenant and eviction laws
- Property accountability
- Property tours and inspections
- Customer service-focused
- Rent collection
- Dispute Handling
- Codes Compliance
- Eviction Procedures
- Office Staffing
Timeline
Property Manager
Westsates Property Management
06.2020 - Current
Commercial Insurance Biller
Pershing General Hospital & Nursing Home
06.2016 - 03.2020
Director of Patient Finance
South Lyon Medical Center
08.2002 - 09.2012
High School Diploma -
Proctor R Hug