Regina Crouch
Fresno,CA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
12
12
years of professional experience
Work History
Property Manager
Hornbeck Consulting
04.2022 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Notary Public
RMM Crouch LLC
08.2021 - Current
- Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
- Ensured accuracy in document preparation for various legal transactions, resulting in a streamlined process for clients.
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
- Managed appointment scheduling to maximize efficiency, enabling prompt service for all clients.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Reduced errors in signed documents, ensuring accurate information through meticulous review procedures.
- Expedited the loan signing process for faster completion rates with thorough attention to detail.
- Increased loan signing efficiency by streamlining document preparation and organization processes.
- Enhanced client satisfaction by providing clear explanations of loan terms and conditions during signings.
- Maintained strict confidentiality of borrower information, adhering to industry standards and regulations.
- Collaborated with escrow officers, lenders, and title companies to facilitate seamless loan transactions.
- Conducted successful loan signings for various types of loans such as mortgages, refinances, reverse mortgages, and home equity lines of credit.
- Provided mobile notary services for increased convenience to clients in need of efficient loan signing support at various locations.
- Resolved disputes or discrepancies in documentation promptly by liaising with relevant parties involved in transactions.
- Consistently met tight deadlines under pressure while maintaining accuracy and professionalism throughout each transaction.
Premises Technician
AT&T
10.2011 - Current
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
- Enhanced system performance for clients through regular maintenance of network infrastructure and equipment.
- Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
- Ensured optimal service quality by conducting thorough inspections and tests after installations or repairs.
- Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
- Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
- Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
- Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
- Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
- Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
Education
No Degree - Certified Loan Signing Agent
National Notary Association
Chatsworth, CA08.2021
High School Diploma -
Bullard High School
Fresno CA06.1987
Skills
- Business Administration
- Business Development
- Maintenance Scheduling
- Database Management
- Vendor Management
- Tenant Relations
- Compliance Monitoring
- Property Management
- Payment Collection
- Grounds Maintenance
- Administrative Support
- Lease Renewals
- Property Tours and Inspections
- Tenant and Eviction Laws
Timeline
Property Manager
Hornbeck Consulting
04.2022 - Current
Notary Public
RMM Crouch LLC
08.2021 - Current
Premises Technician
AT&T
10.2011 - Current
No Degree - Certified Loan Signing Agent
National Notary Association
High School Diploma -
Bullard High School