Regina Dagostino
Paterson
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Deputy Director
Human Resources Administration - BECIV
01.2024 - Current
- Manage a large staff engaged in projects that relate to determining which cases qualify for a category that is eligible for state or federal funding and the effective date of adjustment for Federal and State reimbursements by reviewing case record entries and various databases.
- Provide direction and guidance to staff on projects such as ongoing revenue and fraud prevention projects which involve Emergency Assistance to Needy Families (EAF), Single Issuance, Social security number Validation, Duplicate CIN, Housing Preservation and Development (HPD), Anti-Eviction services, Refugee Cash Assistance program (RCA) AD HOC projects.
- Maintain liaison functions with program areas as they engage in data analysis, quality assurance and project development of new projects and initiatives, including but not limited to units within Finance Office (FO), Medicaid Assistance Program (MAP), Office of medicaid Inspector General (OMIG) and Family Independence Administration (FIA).
- Coordinate cross-functional teams to successfully execute large-scale projects on time and within budget constraints.
- Prepare and submit accurate, timely management and financial reports and project budgets.
- Ensure regulatory compliance across all departments through diligent monitoring of policies, procedures, documentation requirements.
- Monitor performance metrics, analyzing trends to identify areas requiring attention or improvement.
- Foster a positive work environment by promoting collaboration, transparency, and open communication among team members.
Residential Manager
Providence House - Women's Justice Program
04.2023 - Current
- Develop positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Observe residents for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Prepare room turnovers and assist with the intake process for new incoming residents health and satisfaction.
- Conduct hourly tours of the facility during the shift to maintain the safety of the staff and residents.
- Assist with regular fire drills and ensuring the residents have knowledge of all exits and how to safely exit the facility.
- Ensure prompt attention to any maintenance or repair needs within residents'' living spaces by submitting work orders to a comfortable and hazard-free environment.
- Support meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident's dietary requirements or restrictions while adhering to sanitation guidelines diligently.
- Provides proper documentation of all logs and submitting an accurate shift report at the end of shift.
- Oversees adherence to the residence's operating policies, procedures, guidelines and the Residential Code of Conduct.
- Comply with relevant regulations governing residential care facilities; participated in ongoing training opportunities to enhance professional knowledge continually.
Counselor Aide
Eva's Village - Halfway House For Women & Children
02.2022 - Current
- Maintain Sign-in/Sign-Out Sheet, communication logs, activity logs with NA/AA meetings and transportation logs.
- Secure the facility and maintained hourly inspections to ensure that all chores assigned to the residents are completed and the facility remained safe.
- Administer medication to the residents such as methadone, suboxone and other prescribed medication using the EMAR system.
- Promptly report all incidents concerning resident, their children, maintenance, supplies, and issues with the company van.
- Attend mandatory monthly supervision meetings and in-house trainings.
- Perform intake and orientation to the program for new clients, urine testing and recording of test results.
- Perform weekly inspections of resident rooms and crisis intervention when needed.
- Escort residents to meetings, hospitals, and other appointments in company van.
- Provide crisis intervention support as needed, helping clients navigate difficult situations safely and effectively.
Assistant Center Manager
Human Resources Administration - SNAP
05.2018 - 01.2024
- Managed the daily operations if the Telephone Information Processing Call Center and SNAP Home Center which involves the overall SNAP case establishment and management functions that include PC Bank, CSIC, Pre-screening, referrals and the provision of appropriate SNAP benefits ensuring that all eligible individuals receive grants in an expeditious manner in compliance with Federal, State and local laws.
- Managed the activities of the group supervisors who supervise the various functions of the Eligibility staff in both the call and home centers.
- Managed the analysis and evaluation of statistical and management reports via ANGIE to track the centers error and return ratings in addition to the staff productivity.
- Compiled, assigned and tracked all activities for the Social Security death match, vacancy report, fraud investigations, overdue and coming due SI, AP and recert cases to track timeliness and incident tickets for repairs and system issues.
- Reviewed monthly audits case reviews to ensure the accuracy of timely benefits and services.
- Scheduled staff for mandated training and track training attendance via DSS training academy and employee online request system.
- Conducted weekly staff meetings in order to ensure the proper interpretation and application of policies and procedures are maintained and to come up with solutions to reducing the centers error ratings.
- Attended in-house Quality circle meetings to discuss SNAP program statistics.
- Attended Center Stat meetings to discuss updates, changes, productivity and the importance of meeting the Federal and agency guidelines.
- Assisted with the onboarding and exiting process by interviewing potential candidates for various positions and ensuring staff that exiting the agency complete the exit package and turn in agency equipment, photo Id and key cards.
- Responded to mediation and constituent complaints from the commissioners, community-based organizations and Mayor's Office regarding missing benefits and overdue case actions.
- Provided innovative ways to develop my staff to ensure they stay abreast of all agency guidelines, policies and procedures.
- Analyzed overtime reports for productivity and payment accuracy.
- Approved time and leave weekly reports and completed job performance evaluations.
- Maintained staff attendance folders to ensure time and leave, Code of conduct and all other policies and procedures are being followed.
- Prepared disciplinary packages for all staff in violation of agency rules, policies and procedures.
- Proficient in Microsoft Word, Excel, TEAMS, WMS, POS Management system, Citytime and ANGIE reporting.
Counselor Aide
Turning Point - Addiction Treatment Center
04.2022 - 08.2022
- Contributed to the development of evidence-based practices by assisting in the evaluation of program effectiveness through data collection and analysis.
- Maintained and organized confidentiality of sensitive client information by adhering strictly to established privacy guidelines and ethical standards at all times using the KIPU system.
- Monitored client behavior during treatment sessions, identifying potential risks and reporting observations to supervising counselors.
- Participated actively in team meetings, contributing insights from daily work experiences to inform continuous improvement efforts within the organization.
- Facilitated smooth transitions between counseling sessions by managing appointment scheduling and maintaining accurate records.
- Ensured compliance with state regulations by maintaining thorough client documentation and participating in regular audits.
- Enhanced staff knowledge through participation in ongoing training opportunities, sharing new information with colleagues to improve overall service delivery.
Principal Administrative Associate I
Human Resources Administration - SNAP
10.2014 - 05.2018
- Supervised the activities of Eligibility Specialist who determine the eligibility for SNAP benefits.
- Assigned cases to Eligibility Specialists that are to be interviewed for benefits.
- Approved and disapproved case decisions for SNAP benefits after reviewing case records.
- Maintained and assigned daily due and overdue reports to ensure the timely issuance of expedited SNAP benefits.
- Monitored the productivity and work quality of the Eligibility Specialist in maintaining quality standards.
- Approved time and leave weekly reports and employee job performance evaluations.
- Trained subordinates in work performance activities individually and through unit meetings.
- Informed staff of all changes in Agency's policies and procedures.
- Accessed SAVE to determine eligibility for undocumented and documented residents.
Eligibility Specialist III
Human Resources Administration - HASA
08.2006 - 10.2014
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service to determine eligibility for cash assistance, SNAP and Medicaid.
- Calculated and distributed benefits to or on behalf of cash recipients.
- Processed emergency grants for evictions, utility turn offs, furniture, clothing and new apartments.
- Computed and calculated budgets that determine continued eligibility for financial assistance.
- Prepared and maintained caseload updates to ensure accurate disbursements.
- Scanned and indexed documents into the electronic case records via POS.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
-
Clerical Associate III
Human Resources Administration - HASA
07.1999 - 08.2006
- Registered Applications for client applying for Public Assistance.
- Scanned and indexed documents into the electronic case record via POS.
- Updated Various databases and case records.
- Maintained reports and logs for new, open, closed, transferred, CBCFA and CPA cases.
- Scheduled photo ID replacement appointments and repairs of copy and fax machines.
- Processed employee expense claims and payroll distribution.
Eligibility Specialist I
Human Resources Administration - SNAP
08.1998 - 07.1999
- Received and reviewed case records and archived reports doe SNAP overpayments.
- Contacted Social Security Administration, Unemployment and employers for verification of income.
- Processed SNAP recoupments for overpayments of SNAP benefits.
- Prepared daily, weekly, and monthly activity reports on all cases.
Education
Bachelor of Arts - Psychology
College of New Rochelle
Bronx, NYAssociate of Science - Computer Science
Monroe College
Bronx, NY08.1996
Skills
- Operations Management
- Strategic Planning
- Change Management
- Program Management
- Program implementation
Certifications
- CPR
- Opioid Overdose Prevention
- CPI Non-Violent Crisis Intervention
- Certificate of Fitness for Fire Guard for Shelters F-02
- Certificate of Fitness for Fire Guard for Shelters F-80
Timeline
Deputy Director
Human Resources Administration - BECIV
01.2024 - Current
Residential Manager
Providence House - Women's Justice Program
04.2023 - Current
Counselor Aide
Turning Point - Addiction Treatment Center
04.2022 - 08.2022
Counselor Aide
Eva's Village - Halfway House For Women & Children
02.2022 - Current
Assistant Center Manager
Human Resources Administration - SNAP
05.2018 - 01.2024
Principal Administrative Associate I
Human Resources Administration - SNAP
10.2014 - 05.2018
Eligibility Specialist III
Human Resources Administration - HASA
08.2006 - 10.2014
Clerical Associate III
Human Resources Administration - HASA
07.1999 - 08.2006
Eligibility Specialist I
Human Resources Administration - SNAP
08.1998 - 07.1999
Bachelor of Arts - Psychology
College of New Rochelle
Associate of Science - Computer Science
Monroe College
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