Regina Daniel
Customer Service
Dallas,TX
Summary
Positive and upbeat Customer Service professional with more than 30 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
27
27
years of professional experience
Work History
Customer Service Associate II
New York Life Insurance Co
Dallas, TX
04.2022 - Current
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Primary point of contact for all customer inquiries and transactions
Agency Operations Technician
State Farm Mutual Automobile Insurance Company
Richardson, TX
06.2017 - 06.2022
- Updated web pages and social media profiles to reflect proactive strategies and engage customers.
- Conferred with advertising managers to develop and implement marketing plans.
- Managed customer digital marketing strategies to meet client goals and objectives
- . Designed social and digital marketing strategies to align with business objectives.
- Helped develop event strategies and plans to drive successful completion of each marketing project and key targets.
- Assist agent with creation of daily social media posts to create robust brand presence for STATE FARM on Twitter, Facebook and Instagram. Reviewed and reconciled discrepancies in premium fund accounts and financial documentation.
- Reconciled balance sheet accounts and investigated discrepancies to trace causes and correct errors
Customer Contact Specialist
Frontier Communications
Irving, TX
07.1997 - 12.2016
- Built strong relationships with customers through quality service delivery.
- Resolved complex customer issues by escalating where necessary to ensure resolution was achieved in a timely manner.
- Ensured all customer interactions were handled in accordance with company standards of excellence.
- Managed escalated calls professionally while keeping the customer satisfied throughout the process.
- Assessed customers' needs accurately to provide effective solutions that resulted in increased sales.
Education
High School Diploma -
School Of Business And Management
Dallas, TX06-1989
Some College (No Degree) -
Jarvis Christian College
Hawkins, TXSkills
- Inbound and Outbound Calling
- Appointment Scheduling
- Customer Support
- MS Office proficiency
- Account updating
- Complex Problem-Solving
- Account Management
- Customer Relationship Management (CRM)
- Cross-Functional Team Collaboration
- Conflict Resolution
Timeline
Customer Service Associate II
New York Life Insurance Co
04.2022 - Current
Agency Operations Technician
State Farm Mutual Automobile Insurance Company
06.2017 - 06.2022
Customer Contact Specialist
Frontier Communications
07.1997 - 12.2016
High School Diploma -
School Of Business And Management
Some College (No Degree) -
Jarvis Christian College
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