Regina Dean
Harrison,TN
Summary
Dynamic administrative professional with experience at the State of Tennessee Department of Safety. Proficient in Microsoft Excel and skilled in customer service, I excel at facilitating interoffice communication and managing confidential records. Recognized for enhancing office efficiency and ensuring compliance during licensing processes, I bring strong problem-solving abilities to every challenge.
Overview
19
19
years of professional experience
Work History
Administrative Assistant 1
State of Tennessee Department of Safety
Chattanooga, TN
10.2019 - Current
- Composes letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greets visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Facilitates communication between different offices within the organization.
- Manages incoming calls while providing information, or transferring callers to appropriate personnel.
- Develops and maintains filing systems for confidential documents and records.
- Enters data into spreadsheets using Microsoft Excel.
- Updates contact lists regularly when changes occur in employee status or contact information.
- Ensures efficient operation of office equipment, such as printers, copiers, and fax machines, as well as ordering all necessary supplies.
- Responsible for daily deposits and required reconciliation reports.
- Assists District Manager and Branch Manager
Drivers License Examiner
State of Tennessee Department of Safety
Chattanooga, TN
05.2006 - 10.2019
- Evaluated applicant's physical ability to operate a motor vehicle safely by conducting road tests.
- Administered written tests to assess knowledge of traffic laws and safe driving practices.
- Inspected vehicles used during road tests for compliance with safety standards set by the state.
- Processed payments for fees associated with various licensing services provided by the agency.
- Served as a resource for individuals who had questions about applying for a driver's license.
- Conducted vision screenings for applicants seeking a driver's license.
- Monitored the flow of customers through the exam area ensuring that no one is left unattended.
- Provided additional support duties as requested by supervisors including filing paperwork and answering phones.
Education
Associate of Science - Information Processing And Business Management
McKenzie College
Chattanooga05-1989
Skills
- Microsoft Excel
- Data entry
- Filing systems
- Office equipment
- Customer service
- Interoffice communication
- Time management
- Problem solving
References
References available upon request.
Timeline
Administrative Assistant 1
State of Tennessee Department of Safety
10.2019 - Current
Drivers License Examiner
State of Tennessee Department of Safety
05.2006 - 10.2019
Associate of Science - Information Processing And Business Management
McKenzie College
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