Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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REGINA DELGADO

Charlotte,NC

Summary

Experienced executive administrative professional skilled in managing executive schedules, coordinating meetings, and organizing travel arrangements. Proven track record of enhancing office efficiency and communication while successfully handling multiple high-priority tasks. Strong organizational skills contribute to maintaining seamless office operations. Excited to apply expertise in a dynamic new environment. Experienced office management and administration professional with a demonstrated ability to optimize productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who seamlessly blends advanced organizational, technical, and business acumen. Works collaboratively with cross-functional teams to ensure operational and service excellence.

Overview

25
25
years of professional experience

Work History

OFFICE MANAGER

AES Corporation
08.2022 - Current
  • Manage office operations, streamline processes, enhance productivity, resolve issues promptly.
  • Directed office relocation, facilitating improved logistics and operational performance.
  • Coordinate team efforts, support projects, optimize resource allocation, boost efficiency.
  • Implement administrative systems, improve workflow, ensure compliance, reduce downtime.
  • Oversee budgets, track expenses, maintain financial accuracy, achieve cost savings.
  • Facilitate communication, foster collaboration, strengthen team dynamics, drive results.
  • Enhanced office workflows, achieving noticeable improvements in operational efficiency and team productivity.

ADMINISTRATIVE ASSISTANT II

Johnson C. Smith University
03.2020 - 08.2022
  • Managed schedules, coordinated meetings, improved efficiency by 40%, enhanced team collaboration.
  • Supported faculty (22) and staff (10), resolved administrative issues, maintained high service standards.
  • Streamlined departmental filing systems, resulting in noticeable improvements in document retrieval times.

CREDENTIALING COORDINATOR

Mecklenburg Radiology Associates, P.A.
07.2019 - 02.2020
  • Managed credentialing for 50+ providers, ensuring compliance and reducing processing time.
  • Collaborated with cross-functional teams to resolve credentialing issues, improving provider satisfaction.
  • Implemented a tracking system for credential renewals, resulting in timely updates and fewer delays.

ADMINISTRATIVE SUPPORT

American Cancer Society.
03.2019 - 07.2019
  • Coordinated monthly community events, enhanced engagement, and support for cancer awareness.
  • Collaborated with cross-functional teams to resolve credentialing issues, improving provider satisfaction.
  • Implemented a tracking system for credential renewals, resulting in timely updates and fewer delays.
  • Streamlined administrative processes, improving efficiency and reducing response time.
  • Facilitated communication between departments, fostering collaboration and teamwork.
  • Managed volunteer activities, increasing participation and community involvement.

ADMINISTRATIVE ASSISTANT

Kee Auto Tops MFG
03.2018 - 02.2019
  • Managed multi-line phone system, routed calls, delivered messages, and greeted visitors efficiently.
  • Facilitated communication between executives and 45 Spanish-speaking staff, enhancing team collaboration.
  • Ensured confidentiality of sensitive data through strict privacy policies and secure filing systems.
  • Processed transactions and invoices, maintained customer work orders, improving operational accuracy.

INSURANCE VERIFICATION SPECIALTY

Flexogenix
02.2017 - 03.2018
  • Verified insurance details, ensuring accurate claims processing and reducing errors by 12%.
  • Collaborated with team to streamline verification process, enhancing efficiency and teamwork.
  • Resolved complex insurance discrepancies, improving client satisfaction and retention.
  • Utilized analytical skills to identify trends in claims, contributing to strategic decision-making.

ENROLLMENT SPECIALIST

Commonwealth High School
06.2015 - 12.2016
  • Increased student enrollment to 300, expanding program reach.
  • Streamlined application guidance, accelerating enrollment.
  • Ensured accurate data entry, supporting smooth operations.
  • Communicated effectively and empathetically with students, parents and teachers to foster a productive and positive learning environment.

PERSONAL ASSISTANT

Carmen L. Rosa
01.2013 - 05.2015
  • Managed schedules and communications, enhancing district operations efficiency.
  • Facilitated meetings and travel logistics, significantly improving productivity and proficiency in time management.
  • Supported district manager, contributing to strategic planning and execution.
  • Coordinated daily schedules, ensuring seamless operations and timely completion of district objectives.

EXECUTIVE ASSISTANT

Johnson C. Smith University
04.2011 - 12.2012
  • Directed scheduling for President and Deans, improving efficiency and facilitating effective communication among departments.
  • Coordinated high-level meetings, improving decision-making processes and strategic planning.
  • Streamlined office operations, resulting in noticeable productivity improvements.
  • Facilitated cross-departmental collaboration, fostering a cohesive work environment.

EXECUTIVE ASSISTANT

Duke Energy
04.2007 - 02.2010
  • Managed VP schedule, optimizing time and boosting efficiency by 50%.
  • Coordinated high-level meetings, ensuring seamless communication and preparation.
  • Facilitated interdepartmental collaboration, enhancing project completion rates.
  • Streamlined travel arrangements, reducing costs and improving logistics.

EXECUTIVE ASSISTANT

Organon Pharmaceuticals
11.1999 - 03.2007
  • Managed VPs Sales & Training schedule, ensuring seamless operations and improved team productivity.
  • Maintained accurate records of executive meetings and communications, enhancing decision-making processes.
  • Achieved a 50% increase in efficiency through effective time management strategies.

Education

ASSOCIATE'S DEGREE - Computer Science

Monroe College
01.1987

BACHELOR'S DEGREE - Business Administration

Monroe College
01.2006

Skills

  • Executive Support
  • Microsoft Office
  • Administrative Management
  • Event Planning
  • Inventory Management
  • Account Management
  • Graphic Design
  • Hardware Maintenance
  • IT Support
  • Team Leadership
  • Pricing and Budgeting
  • Project Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

OFFICE MANAGER

AES Corporation
08.2022 - Current

ADMINISTRATIVE ASSISTANT II

Johnson C. Smith University
03.2020 - 08.2022

CREDENTIALING COORDINATOR

Mecklenburg Radiology Associates, P.A.
07.2019 - 02.2020

ADMINISTRATIVE SUPPORT

American Cancer Society.
03.2019 - 07.2019

ADMINISTRATIVE ASSISTANT

Kee Auto Tops MFG
03.2018 - 02.2019

INSURANCE VERIFICATION SPECIALTY

Flexogenix
02.2017 - 03.2018

ENROLLMENT SPECIALIST

Commonwealth High School
06.2015 - 12.2016

PERSONAL ASSISTANT

Carmen L. Rosa
01.2013 - 05.2015

EXECUTIVE ASSISTANT

Johnson C. Smith University
04.2011 - 12.2012

EXECUTIVE ASSISTANT

Duke Energy
04.2007 - 02.2010

EXECUTIVE ASSISTANT

Organon Pharmaceuticals
11.1999 - 03.2007

BACHELOR'S DEGREE - Business Administration

Monroe College

ASSOCIATE'S DEGREE - Computer Science

Monroe College

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