Regina Delgado
Charlotte,NC
Summary
Experienced Office Management and Administration Professional with a proven track record of optimizing productivity, efficiency, and service quality. Highly dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business acumen. Excels in working effectively with cross-functional teams to ensure operational and service excellence. Seeking a dynamic and stimulating work environment with a progressive organization that offers unparalleled growth opportunities to leverage my full potential and achieve both the organization's objectives and personal goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Office Manager
AES Corporation
2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Administrative Assistant II
Johnson C. Smith University
2020 - 2022
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
Credentialing Coordinator (Contract)
Mecklenburg Radiology Associates, P.A.
2019 - 2020
- Coordinate communications, track and follow up on requests, and identify those of importance which require immediate attention.
- Collaborated with department heads to develop a comprehensive credentialing policy, ensuring compliance with industry standards.
- Minimized potential legal complications by ensuring adherence to federal and state regulations governing healthcare practitioners'' licensure and certification requirements.
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities.
Coordinator, Community & Administrative Support
American Cancer Society (Contract)
2019
- Provide general office operational support management for home office, Executive Director, Senior Community Development Manager and CDMs.
- Create and review reports as needed to support ACS Community Events,
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Organized meetings for executives and managers and coordinated availability of conference rooms for participants.
Administrative Assistant
Kee Auto Tops MFG
2018 - 2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Liaised between executives and spanish speaking employees and maintained effective lines of communication.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Processed client transactions, invoices, and developed and maintained customer work orders.
Insurance Verification Specialist
Flexogenix
2017 - 2018
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Ensured accuracy in patient insurance information by meticulously verifying details, leading to reduction in claim denials.
- Ensured compliance with guidelines and protocol relative to health insurance.
Enrollment Specilist/Executive Assistant to the Principal
Commonwealth Charter High School
2015 - 2017
- Conducted comprehensive applicant interviews to determine eligibility and fit for school program.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Monitored and reported on enrollment statistics, providing key stakeholders with insights into program performance.
- Assisted with special projects assigned by the Principal, consistently meeting deadlines while maintaining high-quality deliverables.
Personal Assistant to District Manager
Carmen L. Rosa
2013 - 2015
- Maintained appropriate filing of personal and professional documentations.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
Executive Assistant to President/ Dean
Johnson C. Smith University
01.2011 - 01.2013
- Organized, managed all office operations, by prioritizing and delegating tasks effectively to ensure that all administrative work was managed competently, and in accordance with the Universities’ changing priorities and deadlines.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Liaison between college and other units in the University.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Assisted non-native English-speaking colleagues and students with document editing, improving overall productivity and communication quality.
Executive Assistant
Duke Energy (Contract)
01.2007 - 01.2010
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Handled confidential and sensitive information with discretion and tact.
Executive Sales, Marketing and Training Assistant
Organon Pharmaceuticals
1999 - 2007
- Organized training materials inventory, streamlining access to resources for trainers and participants alike.
- Supported trainers in facilitating engaging workshops, improving overall participant satisfaction levels.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
Education
Bachelor of Arts - Business Administration And Management
Monroe College
Bronx, NYAssociate of Applied Science - Computer And Information Systems
Monroe College
Bronx, NYSkills
- Microsoft Office proficiency
- Proficient in document creation software
- Project Support
- Proficient in organization
Administrative office management
- Strategic task management
- Cross-functional project coordination
- Maintaining confidentiality
- Budget management skills
Certification
- CAP - Certified Administrative Professional
- Certified Public Notary License - Expires June 2028
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Executive Assistant to President/ Dean
Johnson C. Smith University
01.2011 - 01.2013
Executive Assistant
Duke Energy (Contract)
01.2007 - 01.2010
Office Manager
AES Corporation
2022 - Current
Administrative Assistant II
Johnson C. Smith University
2020 - 2022
Credentialing Coordinator (Contract)
Mecklenburg Radiology Associates, P.A.
2019 - 2020
Coordinator, Community & Administrative Support
American Cancer Society (Contract)
2019
Administrative Assistant
Kee Auto Tops MFG
2018 - 2019
Insurance Verification Specialist
Flexogenix
2017 - 2018
Enrollment Specilist/Executive Assistant to the Principal
Commonwealth Charter High School
2015 - 2017
Personal Assistant to District Manager
Carmen L. Rosa
2013 - 2015
Executive Sales, Marketing and Training Assistant
Organon Pharmaceuticals
1999 - 2007
Bachelor of Arts - Business Administration And Management
Monroe College
Associate of Applied Science - Computer And Information Systems
Monroe College
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