Regina Dillard
Indianapolis,IN
Summary
Enthusiastic Head Cashier with over 15 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Overview
24
24
years of professional experience
Work History
Head Cashier
Sprouts Farmers Market
08.2023 - Current
- Resolved escalated customer disputes with special actions such as discounts
- Received and processed customer payments
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Processed both cash and card purchases and returns
- Assisted customers by answering questions and fulfilling requests
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assistant Guest Services Manager
The Fresh Market
01.2023 - 07.2023
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Maintained consistent positive customer feedback
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles
- Greeted guests upon arrival and offered assistance
- Implemented successful strategies to increase customer satisfaction
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Organized and detail-oriented with a strong work ethic
- Passionate about learning and committed to continual improvement.
Fraud Analyst
Citibank (Citi)
03.2000 - 05.2023
- Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties
- Recognized control failures in bank processes, procedures and customer decisions and categorized losses
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Summarized all key information regarding investigation into detailed report for delivery to client
- Reviewed transactions and receipts to identify any suspicious activity
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Demonstrated strong organizational and time management skills while managing multiple projects
- Worked flexible hours across night, weekend and holiday shifts
- Managed time efficiently in order to complete all tasks within deadlines
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Deli Associate
Publix
03.2013 - 12.2014
- Maintained clean, trash-free work-spaces to maximize productivity and safety
- Created appealing food arrangements for party trays and specialized orders
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
- Opened new inventory and rotated stock by dates to maintain freshness
- Delivered exemplary customer service to guests, even in peak business periods to promote retention
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Listened carefully to customer instructions and prepared orders according to those preferences
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Skills
- Financial Analysis
- Guest Services
- Food Safety
- Account Reconciliation
Assessments
- Customer focus & orientation, Proficient, 04/01/23, Responding to customer situations with sensitivity
- Work style: Reliability, Proficient, 04/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Retail customer service, Proficient, 07/01/23, Responding to customer situations in a retail setting
- Early childhood development, Proficient, 08/01/23, Knowledge of the development of children ages 0-3 and of ways to foster that development
- Management & leadership skills: Impact & influence, Proficient, 07/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Front desk agent (hotel), Proficient, 04/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
- Sales skills, Proficient, 06/01/23, Influencing and negotiating with customers
Timeline
Head Cashier
Sprouts Farmers Market
08.2023 - Current
Assistant Guest Services Manager
The Fresh Market
01.2023 - 07.2023
Deli Associate
Publix
03.2013 - 12.2014
Fraud Analyst
Citibank (Citi)
03.2000 - 05.2023
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