Summary
Overview
Work History
Education
Skills
Timeline
Generic
Regina Dillard

Regina Dillard

Marie
Brandon,FL

Summary

Punctual and honest head cashier with solid background in retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Overview

24
24
years of professional experience

Work History

Head Cashier

Sprouts Farmers Market Inc, Grocery
Brandon, FL
08.2023 - Current
  • Resolved escalated customer disputes with special actions such as discounts.
  • Received and processed customer payments.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Assistant Guest Services Manager

The Fresh Market
Ponte Vedra, Florida
01.2023 - 07.2023
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Provided guest assistance and recommendations for tourist attractions.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Maintained consistent positive customer feedback.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Greeted guests upon arrival and offered assistance.
  • Implemented successful strategies to increase customer satisfaction.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Suspicious Activity Reporting/Customer Service

Citibank, NA
Jacksonville, Florida
03.2000 - 03.2023
  • Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes.
  • Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
  • Recognized control failures in bank processes, procedures and customer decisions and categorized losses.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.
  • Gained extensive knowledge in data entry, analysis and reporting.

Deli Associate

Publix Grocery Store
Brandon, Florida
03.2013 - 12.2014
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Created appealing food arrangements for party trays and specialized orders.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

Pell City High School
Pell City, AL

Skills

Store opening/closing procedures

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Timeline

Head Cashier

Sprouts Farmers Market Inc, Grocery
08.2023 - Current

Assistant Guest Services Manager

The Fresh Market
01.2023 - 07.2023

Deli Associate

Publix Grocery Store
03.2013 - 12.2014

Suspicious Activity Reporting/Customer Service

Citibank, NA
03.2000 - 03.2023

Pell City High School

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