Regina Dixon-Thomson
Fort Myers,FL
Summary
Proven Restaurant Manager with a track record of enhancing operational efficiency at Daruma Japanese Steakhouse. Expert in staff management and customer engagement, achieving significant improvements in service quality and compliance. Skilled in operations management and POS system operation, adept at driving sales through innovative promotions and meticulous schedule coordination.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Daruma Japanese Steakhouse
01.2023 - 08.2024
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Developed unique events and special promotions to drive sales.
Restaurant Manager
Matanzas's on the Bay Restaurant
10.2012 - 09.2022
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Bachelor of Science - Accounting And Business Management
ServSafe Food Protection Manager - Safe Food Practices For Restaurants
08.2023
Skills
- Operations Management
- Schedule Coordination
- Staff Management
- Customer Engagement
- Point of Sale (POS) system operation
- Business operations expertise
- Recruitment
Timeline
Restaurant Manager - Daruma Japanese Steakhouse
01.2023 - 08.2024
Restaurant Manager - Matanzas's on the Bay Restaurant
10.2012 - 09.2022
American Institute of Baking - Bachelor of Science, Accounting And Business Management
National Restaurant Association - ServSafe Food Protection Manager, Safe Food Practices For Restaurants
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