Regina Douglas
Customer Service Specialist
Richmond,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Pet Sitter
Rover
05.2022 - Current
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards and grooming areas neat and clean.
Retail Merchandiser
Hallmark
11.2020 - 12.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked greeting cards and merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Arranged consistent shelves, bins and racks at 2 locations by following established planograms.
Cafeteria Specialist
Fort Bend Independent School District
03.2020 - 01.2021
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Prepared and served over 100 nutritious meals each day.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Updated daily logs, checked in deliveries and submitted weekly reports.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Fullfillment Associate (seasonal)
Macy's
10.2019 - 01.2020
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Supervised and trained new staff in performing census.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Customer Service Representative-Dispatcher
AT&T
08.2007 - 03.2018
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Cross-trained and provided back up for customer service managers.
- Implemented and developed customer service training processes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
No Degree - Paralegal
Lonestar College
Houston, TXNo Degree - Telecommunications
AT&T University
Online2016
No Degree - Project Management
AT&T University
Online2015
High School Diploma -
Messick High School
MemphisSkills
- Doggy Daycare
- Pet Boarding
- Animal Safety
- Honest and Trustworthy
- Compassionate Care
- Physical Stamina and Fitness
- Visual Merchandising
- In-Store Support
- Stockroom Rotation
- Planogram Execution
- Shipment Processing
- Promotional Materials
- Stocking and Replenishing
- Creative Strategies
- Exceptional Time Management Skills
- Product Signage and Labeling
- Merchandising and Display
- Order Picking and Processing
- Shipping and Receiving
- Heavy Lifting
- Team Leadership
- Shipment Packing
- Teamwork and Collaboration
- Project Management Abilities
- Problem-Solving Ability
- Technical Support
- Medical Terminology Knowledge
- Call Center Operations
- Policy and Procedure Adherence
- Effective Written and Verbal Communication
- Microsoft Office
- Online Chat
Master Gardener
- A home gardener that is enthusiastic and takes an active interest in their lawns, trees, shrubs, flowers and vegetable gardens.
- Specialized training in horticulture.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Pet Sitter
Rover
05.2022 - Current
Retail Merchandiser
Hallmark
11.2020 - 12.2021
Cafeteria Specialist
Fort Bend Independent School District
03.2020 - 01.2021
Fullfillment Associate (seasonal)
Macy's
10.2019 - 01.2020
Customer Service Representative-Dispatcher
AT&T
08.2007 - 03.2018
No Degree - Paralegal
Lonestar College
No Degree - Telecommunications
AT&T University
No Degree - Project Management
AT&T University
High School Diploma -
Messick High School
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