Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Regina Drusda

Martinsburg,WV

Summary

Certified, Emergency Medical Technician with previous military and educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Dedicated to comprehensive and compassionate patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.. Offers technical skills to accurately complete documentation and paperwork.

Overview

36
36
years of professional experience
1
1
Certification

Work History

National Registered Emergency Medical Technician

Patient Care Transportation
01.2023 - 09.2023
    • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
    • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
    • Followed safety protocols and took necessary precautions while providing care.
    • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
    • Utilized oxygen tanks.
    • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
    • Conducted equipment and vehicle checks to maintain continuous and safe operation.
    • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
    • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
    • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
    • Evaluated patient histories to assess and prioritize levels of care.
    • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
    • Administered treatments in emergency situations with accuracy, safety and speed.
    • Provided education to familiarize patients with medical treatments and self-care.
    • Assisted with lifting and moving patients.
    • Handled patient transfers from one medical facility to another.
    • Assessed medical conditions of patients in pre-hospital settings.
    • Delivered emotional support to patients and families.
    • Collaborated with medical doctors and other healthcare professionals.
    • Transported patients to medical facilities and provided transportation to follow-up appointments.
    • Observed patient behavior to report changes to medical personnel.
    • Utilized communication devices to maintain contact with supervisors.
    • Dispensed medications and monitored patient reactions.
    • Provided patient families with post-medical care instructions.

National Registered Emergency Medical Technician

Morgan County EMS
02.2023 - 04.2023
    • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
    • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
    • Conducted equipment and vehicle checks to maintain continuous and safe operation.
    • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
    • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
    • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
    • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
    • Evaluated patient histories to assess and prioritize levels of care.
    • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
    • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
    • Utilized oxygen tanks for procedures.
    • Administered treatments in situations with accuracy, safety and speed.
    • Provided education to familiarize patients with medical treatments and self-care.
    • Administered oxygen and other life-saving medical treatments.
    • Followed all safety protocols and took necessary precautions while providing care.
    • Assisted with lifting and moving patients.
    • Responded to 911 calls for medical emergencies.
    • Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
    • Handled patient transfers from one medical facility to another.
    • Assessed medical conditions of patients in pre-hospital settings.
    • Delivered emotional support to patients and families.
    • Immobilized patient for placement on stretcher and ambulance transport.
    • Collaborated with medical doctors and other healthcare professionals.
    • Observed patient behavior to report changes to medical personnel.
    • Utilized communication devices to maintain contact with supervisors.
    • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
    • Dispensed medications and monitored patient reactions.
    • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.

Owner/Operator

Regina's Redesign / Drusda Unlimited
01.1988 - 03.2023
  • Managed business operations in wholesale/retail business.
  • Performed public demonstration, public speaking, and briefings.
  • Managed ordering, marketing, research, and delivery services.
  • Consulted with customers to assess needs and propose optimal solutions, providing excellent customer service.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Prepared bank deposits and handled business sales, invoices, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Conducted audit inspections, independent checks, and inventory to verify parts and materials.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Crisis manager, data communications manager, contractor.
  • Professional janitorial service
  • Creative redesign, painting, construction
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

Server/Cashier/Hostess

King's New York Pizza
11.2018 - 08.2022
    • Served food and beverages promptly with focused attention to customer needs.
    • Greeted customers entering store and responded promptly to customer needs.
    • Built relationships with customers to encourage repeat business and cultivated warm relationships with regular customers.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
    • Set positive tone for entire dining experience as first point of contact for incoming guests.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Resolved customer complaints promptly and professionally to maintain positive reputation.
    • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Used slow periods to restock supplies, ice, trays, and delivery bags.
    • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
    • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
    • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
    • Seated customers in timely manner by managing reservations and waitlists skillfully.
    • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
    • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
    • Answered customers' questions, recommended items, and recorded order information.
    • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
    • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
    • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
    • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
    • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
    • Processed orders and sent to kitchen employees for preparation.
    • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
    • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
    • Increased sales significantly by upselling higher-end products to customers.
    • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
    • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
    • Checked guests' identification before serving alcoholic beverages.
    • Inspected dishes and utensils for cleanliness.
    • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
    • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
    • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Server/Sales Fine Dining

Bavarian Inn
09.2018 - 02.2019
    • Set up banquet tables and chairs based on event requirements.
    • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
    • Suggested wine pairings to go with specific menu items.
    • Ran food from chefs to guest tables with dishes that required special serving techniques.
    • Managed sections for smooth flow of guests and orders.
    • Rolled silverware, set up tables and polished glassware and silverware.
    • Took and submitted orders that accommodated customer preferences and dietary requirements.
    • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
    • Answered customers' questions, recommended items, and recorded order information.
    • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
    • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server/Sales

Olive Garden Restaurant
04.2018 - 09.2018
    • Served food and beverages promptly with focused attention to customer needs.
    • Cultivated warm relationships with regular customers.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
    • Resolved customer complaints promptly and professionally to maintain positive reputation.
    • Set positive tone for entire dining experience as first point of contact for incoming guests.
    • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
    • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Practical Nursing Specialist, 68C

United States Army Reserve
09.2000 - 09.2001
  • Provided highest level of quality medical care by performing preventive, therapeutic, and emergency nursing care and procedures.
  • Used effective communication, attention to detail, compassion, and care to others with ability to perform under stress, empathize, and have strong interpersonal skills assisting patients.
  • Worked with all age ranges from infants to seniors, applied first aid and made comfortable.
  • Documented and submitted information properly.
  • Showed interest in chemistry, biology, algebra, general science, nutrition, and other field related nursing areas.

District Sales Manager

Fairbanks Daily News-Miner
06.1994 - 06.1996
  • Managed newspaper carriers and routes for approximately 8,000 people, ensuring customer satisfaction, handling finances between carriers and employer, and maintained proper circulation for customers.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Tracked weekly sales to develop detailed reports for senior leadership.
  • Rectified billing issues quickly to maintain client satisfaction.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Facilitated business by implementing practical networking techniques.

Personnel Specialist, 732x0

United States Air Force
12.1987 - 12.1991
  • Cross-trained to cover other personnel staff duties to facilitate office management.
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Human Resources Manager, Relocation Specialist, Counselor, Basic Administration, Records Auditor
  • Worked in large teams sharing and dividing different specialized duties briefings, support growth and career development.
  • Advised on positions, promotions, training programs, and benefits.
  • Advised and processed changing specialties, conducted interviews, processing, and met compliance in regards to personnel policies, procedures, and directives.
  • Administrative functions included casualty assistance, processing passports, and official documents.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.

Education

EMT Course Graduate - Emergency Medical Technology

West Virginia Department of Education
Romney, WV
12.2022

Educational History

Some College -

United States Air Force
Eielson Air Force Base, AK
12.1991

Skills

    • Emergency Medical Care
    • Logical Reasoning
    • Emotional Support
    • Patient Management
    • Medical Data Acquisition
    • Emergency Vehicle Operation
      • Ambulance Transport
      • Excellent Organizational Skills
      • Teacher and Strong Communication Skills
      • Improvisation
      • Enthusiastic
      • Eagerness to Learn, Willingness to Correct

Certification

  • Nationally Registered EMT
  • BLS Provider AHA (CPR and AED) Program
  • WV Department of Education HIPAA
  • WV Department of Education Bloodborne Pathogens
  • WV Department of Educations HazMat Awareness for EMS
  • WV Department of Education BLS Protocol Review
  • WV Department of Education WV MCI 1 and 2
  • Blue Ridge Community and Technical College Emergency Vehicle Operations - EVOC
  • WVOEMS EMT Protocol Updates/Review

Timeline

National Registered Emergency Medical Technician

Morgan County EMS
02.2023 - 04.2023

National Registered Emergency Medical Technician

Patient Care Transportation
01.2023 - 09.2023

Server/Cashier/Hostess

King's New York Pizza
11.2018 - 08.2022

Server/Sales Fine Dining

Bavarian Inn
09.2018 - 02.2019

Server/Sales

Olive Garden Restaurant
04.2018 - 09.2018

Practical Nursing Specialist, 68C

United States Army Reserve
09.2000 - 09.2001

District Sales Manager

Fairbanks Daily News-Miner
06.1994 - 06.1996

Owner/Operator

Regina's Redesign / Drusda Unlimited
01.1988 - 03.2023

Personnel Specialist, 732x0

United States Air Force
12.1987 - 12.1991

EMT Course Graduate - Emergency Medical Technology

West Virginia Department of Education

Educational History

Some College -

United States Air Force

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Regina Drusda