Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Regina Dube

Communications Director
Fredericksburg,VA

Summary

Composed Communications Dispatcher manages multiple tasks simultaneously. Professional with extensive computer skills and training to handle stressful calls and determine appropriate resources for dispatch.

Overview

16
16
years of professional experience
27
27
years of post-secondary education

Work History

Communications Director & Dispatcher

AEC Medical Transport & Rapid Response, LLC
Manassas, VA
04.2021 - Current
  • EVOC instructor
  • Dispatch, and Call taker trainer
  • Oversee all aspects of the dispatch and call intake process
  • Pull and review daily reports
  • Assign shifts and ambulances
  • Enforce all OEMS and other state requirements
  • Keep up to date records of all accidents and injuries
  • Dispatch emergent and nonemergent calls
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Kept management looped in on daily activities by updating 3 logs with information such as mileage, gas use and any special incidents.
  • Assessed vehicle after each shift for damage and kept it properly cleaned and maintained.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Staff an ambulance as an EMT-B when needed.
  • Led a team of communication professionals, providing guidance and support to achieve departmental goals.
  • Mentored junior staff members on effective communication techniques, driving professional growth within the team.

Level II Dispatcher, Call Taker, Driver, EMT-B

LifeCare Medical Transports
Fredericksburg, VA
01.2015 - 04.2021
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Kept management looped in on daily activities by updating 3 logs with information such as mileage, gas use and any special incidents.
  • Assessed vehicle after each shift for damage and kept it properly cleaned and maintained.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Uphold high standards of professionalism and discretion when working with high-value clients.
  • Checked in with dispatch service to check on future appointments and update with current location.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Navigated 500 miles every 13 hours in an ambulance to deliver patients to and from appointments, hospital, home, dialysis, and nursing facilities.

Assistant Manager

Dollar General
Bealeton, VA
02.2019 - 10.2019
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Unloaded merchandise from trucks to organize backroom spaces.
  • Processed cash, credit, debit and check payments.
  • Opened and closed store 2 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Directed customers to correct store locations.
  • Received and counted money.
  • Broke down boxes and disposed of trash.
  • Accepted and processed customer returns.
  • Opened inventory boxes and restocked shelves.
  • Counted out cash drawers and balanced totals.
  • Rotated stock according to dates and protocols.
  • Completed store opening and closing procedures.

Driver

Stafford County Public Schools
Stafford County, VA
11.2014 - 11.2015
  • Maintain a Class B CDL.
  • Safely transport children to and from.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.

Store Manager

Rent-A-Center
Fredericksburg, VA
04.2009 - 10.2014
  • Delivery of furniture, rental sales of furniture.
  • Budgeting for store.
  • Scheduling, cash handling, vehicle maintenance, inventory, and hiring.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Budgeting for the store. Successes are achieved in a fast-paced environment through proactive communication and positive feedback. the

Education

GED -

North Stafford High School
Stafford, VA
05.1999 - 12.2025

EMT-B - Emergency Medicine

EMS Solutions
Fredericksburg, VA
11.2019 - 04.2020

Skills

Team leadership skills

undefined

Timeline

Communications Director & Dispatcher

AEC Medical Transport & Rapid Response, LLC
04.2021 - Current

EMT-B - Emergency Medicine

EMS Solutions
11.2019 - 04.2020

Assistant Manager

Dollar General
02.2019 - 10.2019

Level II Dispatcher, Call Taker, Driver, EMT-B

LifeCare Medical Transports
01.2015 - 04.2021

Driver

Stafford County Public Schools
11.2014 - 11.2015

Store Manager

Rent-A-Center
04.2009 - 10.2014

GED -

North Stafford High School
05.1999 - 12.2025

Similar Profiles

CREATE PROFILE
Regina DubeCommunications Director