Summary
Overview
Work History
Education
Skills
Websites
References
Communicationskills
Languages
Timeline
Generic

REGINA DUNCAN

Artesia,NM

Summary

Proven Medical Assistant with a track record of enhancing patient care and streamlining workflow at Artesia General Hospital. Skilled in medical office administration and phlebotomy, demonstrating a patient-focused approach. Excelled in maintaining accurate medical records and supporting team members in minor surgical procedures, contributing significantly to improved patient outcomes. Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations.

Overview

34
34
years of professional experience

Work History

Medical Assistant

Artesia General Hospital
Artesia, NM
08.2024 - 01.2025
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Administered medications under physician's supervision.
  • Collected samples from patients for laboratory testing purposes.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Rooming the patient, vital signs of patients throughout their stay at clinic setting.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Conducted EKGs, and other diagnostic tests as requested by the physician.

EVS

Artesia General Hospital
Artesia, USA
01.2017 - 08.2024
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Performed daily cleaning tasks including cleaning the operating room such as turn overs between surgeries, terminal cleaning at the end of all the surgeries, taking out trash, dirty linen and biohazard material, cleaning restrooms.
  • Removed hazardous materials from public areas in accordance with safety protocols.

Sortation Associate

Amazon
01.2016 - 01.2017
  • Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
  • Followed established procedures to handle hazardous material safely.
  • Organized packages into designated containers for delivery.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Maintained accuracy and speed in sorting packages according to size, weight, and destination.
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Reported any damaged shipments immediately to supervisor.

Receptionist

Transmundial Turismo
01.1991 - 01.2003
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.

Education

High School Diploma -

E.E.S.G. Prof. Caetano de Campos

Medical Assistant Certified -

National Healthcare Association

Skills

  • Medical office administration
  • Intake control
  • Check-in coordination
  • Patient-focused care
  • Phlebotomy
  • Trustworthy companion

Websites

References

Available upon request

Communicationskills

  • English, Bilingual
  • Spanish, Proficient
  • Italian, Proficient

Languages

Portuguese
Professional
Spanish
Elementary
Italian
Limited

Timeline

Medical Assistant

Artesia General Hospital
08.2024 - 01.2025

EVS

Artesia General Hospital
01.2017 - 08.2024

Sortation Associate

Amazon
01.2016 - 01.2017

Receptionist

Transmundial Turismo
01.1991 - 01.2003

High School Diploma -

E.E.S.G. Prof. Caetano de Campos

Medical Assistant Certified -

National Healthcare Association

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