Regina Earls
Mesquite
Summary
Seeking a remote managerial role in revenue cycle operations.
Accomplished Revenue Cycle Manager with 16+ years of expertise in healthcare billing, revenue cycle optimization, team leadership, and compliance. Recognized for driving measurable improvements in cash flow, reimbursement accuracy, and operational efficiency across multiple specialties. Proven ability to lead high-performing teams, implement strategic workflows, reduce claim denials, and enhance patient and client satisfaction. Efficient Lead Billing Specialist known for productivity and ability to complete tasks swiftly. Possess specialized skills in invoice management, accounts reconciliation, and financial reporting. Excel in communication, problem-solving, and time management which enhance performance in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Sr. Lead Billing Specialist /Revenue Cycle Representative
Texas Neurology, P.A.
Dallas
02.2019 - Current
- Lead a billing team, driving a 25% improvement in reimbursement accuracy and overall revenue cycle efficiency.
- Mentor and train staff to optimize workflows, compliance, and patient satisfaction.
- Develop training modules and documentation, enhancing team knowledge and operational consistency.
- Spearhead process improvement initiatives that streamline billing workflows, reduce errors, and shorten processing times.
- Oversee complex billing issues and escalate resolutions to senior leadership, ensuring financial stability.
- Managed patient billing inquiries and resolved discrepancies efficiently.
- Coordinated with insurance companies to verify patient coverage and benefits.
- Reviewed billing codes for accuracy and compliance with regulations.
- Maintained detailed records of billing transactions and communications.
- Collaborated with healthcare providers to ensure accurate charge capture.
- Assisted in audits by providing necessary documentation and support materials.
- Developed metrics to measure the performance of the billing team against established goals.
- Resolved customer inquiries regarding invoices, payments, and account balances.
- Performed weekly audits of all customer accounts for accuracy and completeness.
- Prepared monthly financial statements related to accounts receivable activities.
Revenue Cycle Project Manager
George Cooper Health Group
Dallas
11.2011 - 02.2019
- Directed system transitions, staff training, and compliance initiatives during software updates.
- Coordinated cross-functional teams to ensure minimal operational disruptions and maintained compliance.
- Implemented efficient billing protocols, significantly improving cash flow and reducing claim denials.
- Monitored revenue cycle KPIs, identifying trends and opportunities for process enhancements.
Financial Counselor / Insurance Coordinator
Arthritis & Diagnostic Center
Dallas
10.2009 - 11.2011
- Analyzed and revamped billing procedures to increase revenue recovery and compliance.
- Facilitated staff training on billing practices, compliance, and insurance verification.
- Managed prior authorizations, referral processing, and insurance eligibility verification.
- Maintained accurate patient records and ensured seamless communication between staff and patients.
Education
Diploma -
North Lamar High School
Paris, TX05.1991
Skills
- Revenue cycle management
- Insurance verification
- Charge capture accuracy
- Cash flow improvement
- Billing software
- Compliance auditing
- Cross-functional collaboration
- Process optimization
- Customer relationship management
- Staff training
- Problem solving
- Attention to detail
- Claims processing
- HIPAA compliance
- Performance metrics
- Team leadership
- Effective communication
- Medical coding
- Accounts receivable management
- Invoice processing
- Medical billing expertise
- Procedure development
- Team mentorship and training
- Claims analysis and denial management
- Reimbursement strategies
- Workflow automation and optimization
- Accounts receivable reduction
- Financial reporting
- EMR/EHR systems expertise
- Prior authorizations and coordination
- Month-end closing and reconciliation
- Strategic planning and metrics
Websites
Accomplishments
- Led initiatives that improved claims paid on first submission by 15%.
- Reduced accounts receivable over 90 days by 28% through strategic follow-ups.
- Developed and implemented team mentorship programs that enhanced staff performance and efficiency.
- Streamlined month-end closing processes, improving accuracy and reporting turnaround.
References
Available upon request.
Remote
True
Timeline
Sr. Lead Billing Specialist /Revenue Cycle Representative
Texas Neurology, P.A.
02.2019 - Current
Revenue Cycle Project Manager
George Cooper Health Group
11.2011 - 02.2019
Financial Counselor / Insurance Coordinator
Arthritis & Diagnostic Center
10.2009 - 11.2011
Diploma -
North Lamar High School