Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Edwards-Thicklin

Houston,TX

Summary

Certified call center representative with 15 years of experience providing excellent customer service to complex customers. Maintain a compassionate and positive attitude and a friendly and welcoming demeanor during customer interactions. Proven call center representative with 15 years of experience handling customer service issues and representing the company, including fielding calls from supervisors.

Overview

12
12
years of professional experience

Work History

HOME HEALTH CARE AIDE

Central Home Health
10.2012 - Current
  • Monitored patient condition by taking measurements of temperature and blood pressure
  • Provided companionship for elderly patients who were isolated due to illness or disability
  • Utilized problem solving techniques when dealing with difficult behaviors from clients.

Benefits Counselor/Temp Worker

Randstad
10.2023 - 12.2023
  • Improved employee benefits understanding by conducting informative seminars and one-on-one counseling sessions.
  • Streamlined benefits enrollment process for increased efficiency and accuracy in recordkeeping.
  • Resolved complex benefits issues with prompt investigation and clear communication to all parties involved.
  • Enhanced employee satisfaction by advocating for improvements in benefit offerings and policies.

CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL SUPPORT

Asurion
06.2017 - 02.2023
  • Responded to telephone inquiries, chat, email and complaints following standard operating procedures
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

Community Living Specialist

Touchstone Neurorecovery Center
05.2012 - 05.2018
  • Implemented crisis intervention strategies when necessary to de-escalate situations quickly and safely
  • Maintained accurate records of client information including medical history, behavioral incidents, daily notes
  • Facilitated group activities that encouraged positive social interaction among participants.

Education

GED -

University of Houston - Downtown
Houston, TX

Skills

  • Documentation
  • Active Listening
  • Livechat Messaging
  • Client Documentation

Timeline

Benefits Counselor/Temp Worker

Randstad
10.2023 - 12.2023

CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL SUPPORT

Asurion
06.2017 - 02.2023

HOME HEALTH CARE AIDE

Central Home Health
10.2012 - Current

Community Living Specialist

Touchstone Neurorecovery Center
05.2012 - 05.2018

GED -

University of Houston - Downtown

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Regina Edwards-Thicklin