Regina Feig
Summary
Quality-focused individual commiAed to providing excepDonal customer service.
Quality-focused individual commiAed to providing excepDonal customer service. Detail-oriented individual providing over 35 years of quality customer service. Highly skilled individual specializing in transportaDon, POS accuracy, problem solving, administraDve support, leadership, and data entry. VersaDle individual looking to exceed company goals and standards.
Overview
26
26
years of professional experience
Work History
Breakfast Assistant
Holiday Inn Express & Suites
07.2024 - Current
- Greeted guests in with friendliness and professionalism.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Customer Experience Manager
Five Below
10.2021 - Current
- Greet Customers and ensure all associates and managers are wowing our customers through personal contact
- Lead Front End Operations and ensure all guests has a fast, friendly, checkout experience
- Opening and Closing procedures
- Performs SM duties in their absence
- Assist in supervising, training, coaching, and developing all Associates
- Cash handling, authorizes register functions including, post voids, returns, and discounts
- Accountable for driving key metrics: Sales, ADS, CSAT SCORES, and Expense Control
- Checks in shipments and stage merchandise for the sales floor
- Store maintenance procedures
CSR
EnviroGuard Pest Control
09.2023 - 01.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Medical Office Assistant
Maui Medical Group
09.2020 - 07.2021
- Greet patients visiting the facility, answer any questions they may have and helping them fill out the required forms
- Answer phone calls, create appointments, direct the calls as required and handling all inquiries
- Inform the Doctor, Nurse or other healthcare facilitators about impending appointments
- Maintain a filing system for all patient documents and reports submitted
- Answer emails and other electronic messages as required
- Create invoices and bills, processing insurance forms and managing vendors and contractors
- Manage inventory and placing orders as required
- Manage and update patient records
- Maintain the front desk and reception areas
- Daily Office Operations
- Professional Phone Etiquette
- Conflict Resolution/De-escalation
- Punctual
- Leadership/Supervisory Skills
Dispatcher/Driver/Greeter
Primo VIP
11.2017 - 09.2020
- Greet VIP guests upon arrival, providing high-quality service
- Drive vehicles, including full size passenger vans
- Safely moves vehicles between airport and off-airport locations
- Maintain current knowledge and adhere to the guidelines on all company policies and procedure
- Assist with guest requests, needs, and answer questions regarding island, vacation, and stay
- Developed highly empathetic client relationships and earned a reputation for exceeding service goals
Guest Advocate/ Cashier/ Front of Store
Target
11.2019 - 01.2020
- Created a welcoming experience by authentically greeting, every guest every time
- Made a connection with guests by engaging in friendly and genuine conversation throughout each transaction
- Welcomed guests into self-checkout and provided assistance as needed
- Scanned and bagged all guest items efficiently, neatly, and in compliance with food safety standards and company best practices
- Worked efficiently to minimize guest wait time while maintaining guest service and accuracy
- Made the guests aware of current and upcoming brand launches, store activities, and events
- Spoke to the benefits of the RED card with every guest and assist them through the application process
- Understood and showed guests how to use Wallet and the other features and offerings within the Target App
- Familiar with all fulfillment services, and know how to direct the guest to enroll, activate, and use them
- Made it right for the guests by de-escalating any negative situations and recovered the guests shopping experience while following Target's policies and procedures
- Greeted and served guests as I complete workload with minimal guest disruption
- Worked in all departments to ensure sales floor is full, zoned and in stock for guests
- Pushed and stocked product to sales floor
- Execute adjacency changes, transitions, revisions and sales plans for all departments
- Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments
- Complete scans and system audit functions to ensure inventory accuracy
- Support execution of major transitions and in-store marketing (ISM)
- Support guest services with cashiering, order pick up (OPU) and Drive Up (DU), where applicable
Cashier/Customer Service/Cook
Poke Hale Grindz
03.2015 - 03.2019
- Operated register for cash, check, and credit card transactions with 100% accuracy
- Completed all point of sale opening and closing procedures including counting the contents of the cash register
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Routinely answered customer questions regarding merchandise and pricing
- Provided an elevated customer experience to generate a loyal clientele
- Oversaw daily office operations for employees
- Ordered and distributed store supplies while adhering to a fixed budget
- Provided ongoing customer service, including giving purchase advice
Quality Control
Hertz (HI- Employment)
06.2017 - 01.2018
- Move cars between staging areas, drive through automated car wash and park in designated areas
- Assure Quality Assurance through various inspections
- Familiar with standards and procedures in car preparations
- Inspection of vehicles and provide ratings on vehicles
- Transport cars to different staging areas
- Assist in cleaning and preparing vehicles to company/customer standards
- Provide high-grade customer service
- Provide constructed feedback to VSA regarding vehicle inspection
Customer Service Agent
Hallmark Aviation Services
10.2016 - 05.2017
- Addressed passengers' concerns about delayed and canceled flights and resolved passenger issues
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
Porter
Hawaii Porter Service
08.2011 - 10.2016
- Greeted passengers, verified tickets and directed passengers to assigned seats
- Addressed passengers' concerns about delayed and canceled flights
- Explained the use of safety equipment and answered passengers' questions
Cashier/Customer Service
Takamiya Market
04.2013 - 03.2015
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Responded to all customer inquiries thoroughly and professionally
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
Cook
Blackies Pit stop
09.2010 - 11.2011
- Created and developed monthly rotation menu and daily cooked-to-order specials
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Comprehensive knowledge of food and catering trends
Customer Service/Cashier
Hot Spot Video
10.2009 - 08.2011
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Built long-term customer relationships and advised customers on purchases and promotions
- Asked open-ended questions to assess customer needs
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
Customer Service/Cashier
Malama Market
09.2008 - 05.2009
- Greeted customers in a timely fashion, while quickly determining their needs
- Answered customer questions about product availability and shipment times
- Responded to all customer inquiries thoroughly and professionally
- Provided an elevated customer experience to generate a loyal clientele
- Developed reputation as an efficient service provider with high levels of accuracy
Manager
Pahoa Cash & Carry
03.2003 - 09.2008
- Cross-trained and backed up other customer service managers
- Strong leader of customer support staff
- Solved unresolved customer issues
- Managed workflow to exceed quality service goals
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Followed through on all critical inter-departmental escalations to increase customer retention rates
Manager
Hot Spot Video
05.2001 - 08.2002
- Managed store supplies, vendors, organization and upkeep
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Built long-term customer relationships and advised customers on purchases and promotions
- Asked open-ended questions to assess customer needs
Office Assistant
Maui Community College
04.2000 - 05.2001
- Answered and quickly redirected daily calls
- Managed office supplies, vendors, organization and upkeep
- Opened and properly distributed incoming mail
- Helped distribute employee notices and mail around the office
- Screened all visitors and directed them to the correct employee or office
- Collected student payment for tuition, and fees
Office Assistant
Maui County Parks & Recreation
08.1998 - 12.1999
- Managed office supplies, vendors, organization and upkeep
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Maintained a clean reception area, including lounge and associated areas
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Assisted in staff training in Microsoft programs with emphasis is Microsoft Excel
Education
High School Diploma -
Maui High School
Kahului, HI01.1989
Skills
- MicrosoT Office Proficiency
- Strong Interpersonal Skills
- Excellent CommunicaDon Skills
- Strong Problem Solver
- Time Management
- Customer Service
- AdministraDve Support
References
Available upon request
Timeline
Breakfast Assistant
Holiday Inn Express & Suites
07.2024 - Current
CSR
EnviroGuard Pest Control
09.2023 - 01.2024
Customer Experience Manager
Five Below
10.2021 - Current
Medical Office Assistant
Maui Medical Group
09.2020 - 07.2021
Guest Advocate/ Cashier/ Front of Store
Target
11.2019 - 01.2020
Dispatcher/Driver/Greeter
Primo VIP
11.2017 - 09.2020
Quality Control
Hertz (HI- Employment)
06.2017 - 01.2018
Customer Service Agent
Hallmark Aviation Services
10.2016 - 05.2017
Cashier/Customer Service/Cook
Poke Hale Grindz
03.2015 - 03.2019
Cashier/Customer Service
Takamiya Market
04.2013 - 03.2015
Porter
Hawaii Porter Service
08.2011 - 10.2016
Cook
Blackies Pit stop
09.2010 - 11.2011
Customer Service/Cashier
Hot Spot Video
10.2009 - 08.2011
Customer Service/Cashier
Malama Market
09.2008 - 05.2009
Manager
Pahoa Cash & Carry
03.2003 - 09.2008
Manager
Hot Spot Video
05.2001 - 08.2002
Office Assistant
Maui Community College
04.2000 - 05.2001
Office Assistant
Maui County Parks & Recreation
08.1998 - 12.1999
High School Diploma -
Maui High School
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