Regina Foertsch
Alexandria,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
SCI Location 0424 Mount Comfort Cemetery
03.2008 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Utilized record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data for interments.
- Processed customer memorial orders accurately and within agreed timeframes to meet service standards.
- Assisted Family Service Counselors with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Process payments of invoices for vendors through Same Day Check.
- Monitored processing orders and controls storage inventory for Vantage Vaults.
- Coordinated completion, filing, and accuracy of Delivery Verification Reports.
- Verified payments of invoices for location vendors to satisfy company financial obligations and prevent overpayment.
- Monitored processing orders and controlled storage inventory for Vantage Vaults. Conducts Sarbanes Oxley (SOX) Audits
- Trained administrative and family service staff in processes and procedures.
- Prepared reports for Sarbanes Oxley (SOX) Audits without exceptions.
- Updated General Price Lists for location 0424 and 0598 when prices changed.
Legal Assistant
Hampton Roads Transit
01.2001 - 07.2003
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Assisted attorneys with reviewing and organizing witness reports.
- Researched statutes, decisions, legal articles, and codes.
Education
J.D. - Legal Studies
Howard University School of Law
Washington, DC05.2006
Bachelor of Science - Governmental Administration
Christopher Newport University
Newport News, VA05.2000
Skills
- PC Proficiency
- Back Office Operations
- Employee Training
- Customer Service
- Document Retrieval
- Cash Deposit Preparation
- Data Entry Documentation
- Records Management Systems
- Phone Call Answering
- Correspondence Writing
- Microsoft Office
Timeline
Administrative Assistant
SCI Location 0424 Mount Comfort Cemetery
03.2008 - Current
Legal Assistant
Hampton Roads Transit
01.2001 - 07.2003
J.D. - Legal Studies
Howard University School of Law
Bachelor of Science - Governmental Administration
Christopher Newport University
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