Open To Work
REGINA FONG
Glendale,CA
Work Preference
Summary
Dedicated teacher assistant with a strong foundation in education and child development. Focused on fostering creativity and social interaction through engaging activities while maintaining a safe, organized classroom environment that supports children's growth and learning.
Overview
36
36
years of professional experience
Work History
Teacher Assistant
La Crescenta Presbyterian Center for Children
La Crescenta, CA
08.2018 - Current
- Assisted teachers in preparing classroom materials and activities for children's learning.
- Organized educational resources and maintained a clean, safe classroom environment.
- Supported children during playtime, encouraging social interaction and cooperation.
- Supervised children from infants to school age and supported staff. Changed children's diapers and clothes to maintain comfort and hygiene. Ensured a sanitary environment through routine housekeeping activities, including sweeping, doing laundry, washing dishes and toys, moving furniture, and cleaning up after meals. Set up outdoor activities. Organized storage room and stocked classroom supplies. Engaged children through reading, dancing, playing, and singing to foster creativity and development.
Teacher Assistant
Valley Vista School
Montrose, CA
03.2018 - 07.2018
- Assisted the lead teacher in planning and implementing daily lesson activities.
- Supported children's development through engaging educational games and activities.
- Monitored classroom behavior to maintain a positive learning environment.
- Supported development of engaging lesson plans and activities for Pre-K children. Supervised school program and playground. Coordinated snack scheduling to ensure prompt delivery for children's snack time.. Designed and implemented various games and activities to enhance the learning experience.
Senior Consumer Underwriter
Bank of America
Los Angeles, CA
05.2003 - 02.2009
- Evaluated consumer credit applications for loan approvals and risk assessment.
- Analyzed applicant financial documents to determine creditworthiness and eligibility.
- Collaborated with team members to streamline underwriting processes and improve efficiency.
- Managed workflow and daily disbursement of private student loans, including exception processes like stop payment and reissue of checks, ensuring timely loan disbursement. Ensured loans disburse within 24 hours of receipt. Audited credit officers' & processors' work to ensure accuracy & completion of file. Implemented enhancements to Data General system, improving accuracy and efficiency in loan processing. Identified & assisted with system issues, enhancements & followed through with testing results. Streamlined processes to improve loan output and effectively resolve issues. Assisted in the training of associates.
Consumer Underwriter
Bank of America
Los Angeles, CA
05.2001 - 05.2003
- Evaluated consumer credit applications for risk assessment and approval.
- Assessed private student loan applications to determine creditworthiness, facilitating timely approval processes. Assisted unit in maintaining 72-hour credit decision. Processed customer service requests efficiently, contributing to positive customer experiences. Managed the disbursement process and verified credit decisions for compliance with credit underwriting criteria. Inputted relevant information into the system & contacted customer with decision. Verified accuracy and completeness of applications to maintain compliance with underwriting standards. Worked directly with customer & through third party such as the servicer or guarantor.
- Reviewed financial documents to verify applicant information and accuracy.
- Collaborated with loan officers to clarify application details and requirements.
Loan Processing Manager
Bank of America
Glendale, CA
01.2000 - 05.2001
- Managed loan processing workflows to ensure timely approvals and compliance.
- Reviewed loan applications for accuracy and adherence to company policies.
- Trained and mentored junior staff on loan processing procedures and systems.
- Created staffing plan to maintain consistent operations and meet business needs. to maintain consistent productivity and meet 24-hour input timeframe. Resolved school, borrower, and vendor issues to uphold service quality. Supported system projects such as testing & training. Administered performance evaluations and coaching to develop staff capabilities. Communicated & interpreted personnel & unit policies.
Operations Analyst
Bank of America
Glendale, CA
01.1999 - 12.1999
- Analyzed operational data to identify trends and improve efficiency.
- Collaborated with cross-functional teams to streamline processes and reduce redundancies.
- Managed master contract matrix for line of business, analyzing quarterly performance trends and reporting weaknesses to ensure compliance with contract standards.
- Supported project management by preparing documentation and tracking progress.
Operations Manager
Bank of America
Los Angeles, CA
04.1996 - 10.1997
- Managed production environment of 25 clerical staff, ensuring high quality standards and production rates. Maintained high quality standards & high production rates. Maximized organizational productivity through effective management strategies. Provided monthly statistical reports. Audited timesheets and attended weekly and monthly meetings. Identified root causes of errors and implemented targeted solutions to enhance operational efficiency. Executed a range of managerial duties to ensure effective team performance.
- Managed daily operations to ensure compliance with banking regulations.
- Developed process improvements to enhance operational efficiency and service quality.
- Supervised team performance and provided ongoing training and support.
Customer Service Representative
Amtec Audiotext Incorporated
West Hollywood, CA
02.1997 - 07.1997
- Resolved customer complaints through effective communication and problem-solving techniques.
- Answered phones and entered customer orders, ensuring accurate order processing. Processed credit card transactions and electronic checks. Verified customer data and directed calls to appropriate departments for efficient issue resolution.
- Maintained accurate records of customer interactions and transactions in the system.
Associate Operations Section Coordinator
Bank of America
Los Angeles, CA
04.1990 - 04.1996
- Monitored workflow adjustments and trained staff on new procedures to enhance operational consistency. Performed restricted system corrections on the database on highly complex & sensitive accounts. Interfaced with Customer Service on updated instructions. Tracked section production and compiled monthly statistics for performance evaluation.
- Coordinated team activities to enhance operational efficiency and client satisfaction.
- Managed communication among departments to ensure project alignment and timely execution.
- Facilitated training sessions for new staff on banking procedures and compliance standards.
Education
Bachelor of Science - Animal Science
CALIFORNIA STATE POLYTECHNIC UNIVERSITY
Pomona, CA01-1995
Some College (No Degree) - Child Development
Glendale Community College
Glendale, CASome College (No Degree) - Child Development
Glendale Community College
Glendale, CASome College (No Degree) - Child Development
Glendale Community College
Glendale, CASkills
- Student supervision
- Educational activities
- Problem solving
- Organizational skills
- Classroom organization
- Classroom supply management
- Maintaining safe environments
- Classroom maintenance
- Hygiene practices
- Student support
- Teacher collaboration
- Administrative assistance
QUALIFICATIONS:
Major strengths in organization & detail; 10 key by touch; alpha numeric key entry; type 40+ wpm; verbal & written communication skill; computer literate; proficient in most aspects of administrative tasks; ability to work under demanding work environment; works independently, but flexible in performance of job duties; also an effective team player that receives & carries out tasks in a professional manner.
Timeline
Teacher Assistant
La Crescenta Presbyterian Center for Children
08.2018 - Current
Teacher Assistant
Valley Vista School
03.2018 - 07.2018
Senior Consumer Underwriter
Bank of America
05.2003 - 02.2009
Consumer Underwriter
Bank of America
05.2001 - 05.2003
Loan Processing Manager
Bank of America
01.2000 - 05.2001
Operations Analyst
Bank of America
01.1999 - 12.1999
Customer Service Representative
Amtec Audiotext Incorporated
02.1997 - 07.1997
Operations Manager
Bank of America
04.1996 - 10.1997
Associate Operations Section Coordinator
Bank of America
04.1990 - 04.1996
Bachelor of Science - Animal Science
CALIFORNIA STATE POLYTECHNIC UNIVERSITY
Some College (No Degree) - Child Development
Glendale Community College
Some College (No Degree) - Child Development
Glendale Community College
Some College (No Degree) - Child Development
Glendale Community College