Hi, I’m
REGINA FONG
Glendale,CA
Work Preference
Summary
Dedicated teacher assistant with a strong foundation in education and child development. Focused on fostering creativity and social interaction through engaging activities while maintaining a safe, organized classroom environment that supports children's growth and learning.
Overview
36
years of professional experience
1
Language
5
years of post-secondary education
Work History
La Crescenta Presbyterian Center for ChildrenLa Crescenta, CA
Teacher Assistant
07.2018 - Current
Job overview
- Assisted teachers in preparing classroom materials and activities for children's learning.
- Organized educational resources and maintained a clean, safe classroom environment.
- Supported children during playtime, encouraging social interaction and cooperation.
- Supervised children from infants to school age and supported staff. Changed children's diapers and clothes to maintain comfort and hygiene. Ensured a sanitary environment through routine housekeeping activities, including sweeping, doing laundry, washing dishes and toys, moving furniture, and cleaning up after meals. Set up outdoor activities. Organized storage room and stocked classroom supplies. Engaged children through reading, dancing, playing, and singing to foster creativity and development.
Valley Vista SchoolMontrose, CA
Teacher Assistant
02.2018 - 06.2018
Job overview
- Assisted the lead teacher in planning and implementing daily lesson activities.
- Supported children's development through engaging educational games and activities.
- Monitored classroom behavior to maintain a positive learning environment.
- Supported development of engaging lesson plans and activities for Pre-K children. Supervised school program and playground. Coordinated snack scheduling to ensure prompt delivery for children's snack time.. Designed and implemented various games and activities to enhance the learning experience.
Bank of AmericaLos Angeles, CA
Senior Consumer Underwriter
04.2003 - 01.2009
Job overview
- Evaluated consumer credit applications for loan approvals and risk assessment.
- Analyzed applicant financial documents to determine creditworthiness and eligibility.
- Collaborated with team members to streamline underwriting processes and improve efficiency.
- Managed workflow and daily disbursement of private student loans, including exception processes like stop payment and reissue of checks, ensuring timely loan disbursement. Ensured loans disburse within 24 hours of receipt. Audited credit officers' & processors' work to ensure accuracy & completion of file. Implemented enhancements to Data General system, improving accuracy and efficiency in loan processing. Identified & assisted with system issues, enhancements & followed through with testing results. Streamlined processes to improve loan output and effectively resolve issues. Assisted in the training of associates.
Bank of AmericaLos Angeles, CA
Consumer Underwriter
04.2001 - 04.2003
Job overview
- Evaluated consumer credit applications for risk assessment and approval.
- Assessed private student loan applications to determine creditworthiness, facilitating timely approval processes. Assisted unit in maintaining 72-hour credit decision. Processed customer service requests efficiently, contributing to positive customer experiences. Managed the disbursement process and verified credit decisions for compliance with credit underwriting criteria. Inputted relevant information into the system & contacted customer with decision. Verified accuracy and completeness of applications to maintain compliance with underwriting standards. Worked directly with customer & through third party such as the servicer or guarantor.
- Reviewed financial documents to verify applicant information and accuracy.
- Collaborated with loan officers to clarify application details and requirements.
Bank of AmericaGlendale, CA
Loan Processing Manager
12.1999 - 04.2001
Job overview
- Managed loan processing workflows to ensure timely approvals and compliance.
- Reviewed loan applications for accuracy and adherence to company policies.
- Trained and mentored junior staff on loan processing procedures and systems.
- Created staffing plan to maintain consistent operations and meet business needs. to maintain consistent productivity and meet 24-hour input timeframe. Resolved school, borrower, and vendor issues to uphold service quality. Supported system projects such as testing & training. Administered performance evaluations and coaching to develop staff capabilities. Communicated & interpreted personnel & unit policies.
Bank of AmericaGlendale, CA
Operations Analyst
12.1998 - 11.1999
Job overview
- Analyzed operational data to identify trends and improve efficiency.
- Collaborated with cross-functional teams to streamline processes and reduce redundancies.
- Managed master contract matrix for line of business, analyzing quarterly performance trends and reporting weaknesses to ensure compliance with contract standards.
- Supported project management by preparing documentation and tracking progress.
Bank of AmericaLos Angeles, CA
Operations Manager
03.1996 - 09.1997
Job overview
- Managed production environment of 25 clerical staff, ensuring high quality standards and production rates. Maintained high quality standards & high production rates. Maximized organizational productivity through effective management strategies. Provided monthly statistical reports. Audited timesheets and attended weekly and monthly meetings. Identified root causes of errors and implemented targeted solutions to enhance operational efficiency. Executed a range of managerial duties to ensure effective team performance.
- Managed daily operations to ensure compliance with banking regulations.
- Developed process improvements to enhance operational efficiency and service quality.
- Supervised team performance and provided ongoing training and support.
Amtec Audiotext IncorporatedWest Hollywood, CA
Customer Service Representative
01.1997 - 06.1997
Job overview
- Resolved customer complaints through effective communication and problem-solving techniques.
- Answered phones and entered customer orders, ensuring accurate order processing. Processed credit card transactions and electronic checks. Verified customer data and directed calls to appropriate departments for efficient issue resolution.
- Maintained accurate records of customer interactions and transactions in the system.
Bank of AmericaLos Angeles, CA
Associate Operations Section Coordinator
03.1990 - 03.1996
Job overview
- Monitored workflow adjustments and trained staff on new procedures to enhance operational consistency. Performed restricted system corrections on the database on highly complex & sensitive accounts. Interfaced with Customer Service on updated instructions. Tracked section production and compiled monthly statistics for performance evaluation.
- Coordinated team activities to enhance operational efficiency and client satisfaction.
- Managed communication among departments to ensure project alignment and timely execution.
- Facilitated training sessions for new staff on banking procedures and compliance standards.
Education
CALIFORNIA STATE POLYTECHNIC UNIVERSITYPomona, CA
Bachelor of Science from Animal Science
08.1990 - 05.1995
University Overview
Glendale Community CollegeGlendale, CA
Some College (No Degree) from Child Development
University Overview
CHLDV-135 Completed Child Growth and Development Course
CHLDV-142 Completed Child Family ad Community Course
CHLDV-155 Completed Children with Special Needs Course
Skills
- Student supervision
- Educational activities
- Problem solving
- Organizational skills
- Classroom organization
- Classroom supply management
- Maintaining safe environments
- Classroom maintenance
- Hygiene practices
- Student support
- Teacher collaboration
- Administrative assistance
QUALIFICATIONS:
QUALIFICATIONS:
Major strengths in organization & detail; 10 key by touch; alpha numeric key entry; type 40+ wpm; verbal & written communication skill; computer literate; proficient in most aspects of administrative tasks; ability to work under demanding work environment; works independently, but flexible in performance of job duties; also an effective team player that receives & carries out tasks in a professional manner.Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Contact
Contact
https://bold.pro/my/regina-fong/608rAccomplishments
Accomplishments
- Supervised team of 4-5 staff members at craft night.
- Coordinated the Fall and Spring book fair.
- Assisted in training new teaching assistants.
- Coordinated with the lead teachers to create the bulletin boards and door decorations.
- Assisted with the chef in the kitchen during Thanksgiving Feast.
Languages
English
Native or Bilingual
Quote
Nothing is a waste of time if you use the experience wisely.
Timeline
Teacher Assistant
La Crescenta Presbyterian Center for Children
07.2018 - Current
Teacher Assistant
Valley Vista School
02.2018 - 06.2018
Senior Consumer Underwriter
Bank of America
04.2003 - 01.2009
Consumer Underwriter
Bank of America
04.2001 - 04.2003
Loan Processing Manager
Bank of America
12.1999 - 04.2001
Operations Analyst
Bank of America
12.1998 - 11.1999
Customer Service Representative
Amtec Audiotext Incorporated
01.1997 - 06.1997
Operations Manager
Bank of America
03.1996 - 09.1997
CALIFORNIA STATE POLYTECHNIC UNIVERSITY
Bachelor of Science from Animal Science
08.1990 - 05.1995
Associate Operations Section Coordinator
Bank of America
03.1990 - 03.1996
Glendale Community College
Some College (No Degree) from Child Development